Manager Customer Service

STEVEN MURRAY

Field Technician

Elk River, MN

**********@*****.*** - 763-***-****

WORK EXPERIENCE

Field Service Technician

Hobart Service - Edina, MN - December 2014 to Present Responsibilities

• Electro mechanical troubleshooting and repair of commercial food service equipment

• Assist with installation and decommissioning of large scale conveyor type ware wash equipment

• Accurately document repairs performed and track service vehicle inventory

• Operate class B truck to deliver food service equipment to customer sites Field Technician

CSI Testing - Plymouth, MN - June 2014 to December 2014

• Certification and servicing of equipment in critical care environments including hospitals, clinics, pharmacies, and surgical suites

• Testing for proper operation of biological safety cabinets, vertical and horizontal laminar flow benches, compounding aseptic isolators (CAI) and compounding aseptic containment isolators (CACI)

• Leak testing of High Efficiency Particulate Air (HEPA) filters and repairing or replacing as needed

• Testing clean rooms for total air particles, cleanliness, proper pressurization, and proper temperature / humidity levels

• Decontamination of biological safety devices to ensure safe environment during repairs Operations Technician

CDW - Brooklyn Park, MN - November 2011 to June 2014

• Installation of a variety of customer hardware into data center racks

• Cabling hardware to specifications provided by clients and engineers, using diverse media such as CAT5e, CAT6, fiber, coaxial, etc.

• Adding, removing, and taking inventory of backup tapes for a variety of systems

• Escorted clients, visitors, and support vendors into and out of the data center, and provided service as needed

• Reacted to facility and environmental situations that required immediate attention such as power outages, remote hands assistance, equipment failures, and troubleshooting activities

• Provided suggestions for improving operations, processes, and systems that support Managed Services activities and/or clients

• Mitigated operational risks by observing conditions internal and external to the facilities and reporting on those conditions when appropriate

College Intern

Delta Airlines - Eagan, MN - June 2011 to September 2011 Responsibilities

• Learned / assisted with defining and developing IT project management best practices, processes, and policy to ensure alignment with IT strategy and goals

• Provided technical assistance to managers and Project Coordinators in the creation of project concepts and project documents

Route Driver

Penske Logistics/Cardinal Health - Champlin, MN - August 2007 to July 2009 Responsibilities

• Ensured secure loads and on-time delivery of medical supplies from Cardinal Health distribution center to hospitals and clinics at scheduled appointment times

• Operated tractor and trailer within Federal Motor Carrier Rules and Regulations limits

• Inspected equipment daily to ensure proper working order and safe operation

• Restocked hospital pharmacies with frozen drug and rotated stock as needed

• Accurately maintained daily log

Over The Road Driver

Transport America - Eagan, MN - March 2007 to July 2007 Responsibilities

• Delivered freight throughout the United States

• Operated tractor and trailer within time limits of Federal Motor Carrier Rules and Regulations

• Inspected equipment daily to ensure proper working order and safe operation

• Accurately maintained daily log

Project Manager

Southern Graphic Systems - Plymouth, MN - January 2002 to August 2006 Responsibilities

• Collaborated with department managers and plant manager to plan and expedite customer projects

• Assisted sales team and acted as client liaison on project status

• Coordinated with scheduling manager to prioritize customer projects to meet deadlines

• Communicated with customers on potential issues and provided technical guidance

• Handled estimating jobs and outside sales calls on a periodic basis EDUCATION

Associate of Applied Science in Information Technology Minnesota School of Business - Brooklyn Center, MN 2010 to 2011

SKILLS

Strong customer service skills

LINKS

http://www.linkedin.com/in/steve1382

ADDITIONAL INFORMATION

• CompTIA A+ certified

• Cisco CCENT certified

• ITIL Foundations certified

• Class A CDL with Doubles / Triples endorsement

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