Customer Service Microsoft Office

Rafael Almonte

**-** ***** ** ***.*

Corona, NY *1368

Tel: 917-***-****

Email: *******.******@*****.***

OBJECTIVE: To obtain a position in the network field that challenges my problem solve skills and that enables me to apply my experience for the development of the company and my professional growth in a team work environment. LICENSE: New York State Driver license

EDUCATION: PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA (PUCMM), SANTIAGO, DR Bachelor of Engineering, Telematic Engineering June 2011 EXPERIENCE:

Encore event and technologies Dec 2014-Present

Part Time Event Technician

Install LCD-Projectors, screens, speakers, power source, microphone

Ensure all set-ups are according to Company and guest standards.

Continually work toward updating and improving technical skills in order to grow Intercontinental New York Times Square Hotel July 2012 - Present House keeping

Maintained facility in a clean condition for customer use.

Move and arrange furniture.

Do running for guest.

Freelance Experience IT – Dominican Republic February 2011- January 2012

Provide customer service support to local businesses through project management and planning

Configure routers, switches and access points to meet customer needs working side by side with contractors deploying IT solutions

Plan, develop, maintain and troubleshoot networking technology solutions

Design, deploy and certifying cabling infrastructures (Optical - Copper)

Repair and troubleshoot pc, laptops, hardware, software, computer networking and printers Star Cable Santiago Dominican Republic May 2010 – December 2010 Internship/ Technical Support

Repaired PCs, laptops, hardware, server, software, computer networks and printers.

Electronic maintenance.

Technical support achieving customer satisfaction.

Provide Troubleshooting, guidance, and support for IT help-desk personnel

Worked with contractors and personnel installing network solutions CERTIFICATES:

Cisco Certification CCNA # CSCO12859705 August 2015

CCNP ( On process )

Electrical Mechanic December 2013

SKILLS:

Network: OSI, LAN, WAN, MAN, Cabling and Network interface, TCP/IP, IP Routing, VLAMs, RF Wireless Design, Deployment and Support, OSPF, EIGRP, RIP, Frame relay, NAT, DHCP, HSRP, VRRP AND GLBP Routers and switches: Cisco Routers, Access Points, Switches, Bridges, Servers, Hubs, and Workstations Computers: Linux, Microsoft Office, cloud computing, assembly/Disassembly, SQL, installing windows XP, 7 and 8, basic knowledge of Windows Server 2008, VMware

Language: Read, speak and write Spanish fluently

References Furnished Upon Request

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