Manager Service

SUJEET H MASURKAR

Contact: +91-812*******

E-mail id: ******.********@*****.***

LinkedIn id: https://in.linkedin.com/pub/sujeet-masurkar/19/425/349

Seeking a challenging and fulfilling career with a prestigious organization under IT Service Management where I could leverage my experience for the benefit of the organization and to grow along with.

An extensive background in Global IT Operations (ITO) with over 5 years’ experience in leading, managing and coordinating critical Incidents/events and Problems while ensuring the continuous availability of Business Critical Applications and Sites. A hands-on tactical member and exceptional communicator with the ability to develop an IT strategy and roadmap while ensuring alignment of IT goals with business objectives resulting in significant and continues improvements in service.

Hewlett-Packard, Bangalore – India February 2015 – Till Date

Designation: Technical Solutions Rep IV (SEN)

Client: HP Global Soft India Pvt Ltd

Roles and Projects Handling:

Maintaining the WEB FORM using the web tools like HTML5, CSS3, JavaScript, JQuery, JSON, AJAX, Bootstrap, Visual Basic and SQL.

Maintaining the front end design of MWS Command Center Home Page & MWS HUB.

Designing of Documentation template applications.

Working as an Incident Manager/ Problem Analyst under Mobility & Workplace Services in Command Center.

Hewlett-Packard, Bangalore – India January 2013 – February 2015

Designation: Technical Solutions Rep III (CORE)

Client: HP Global Soft India Pvt Ltd

Roles and Projects Handled:

Working on end to end testing and automation of the user’s request through HPSM to reduce the case creation time and Extraction of Global IMPACT reports for most of the tools used in HP.

Providing Level 2 Support as Incident Management Specialist (HPSM and CRDW BO) and to resolve issues related to Problem, Change, Knowledge, SRM and Incident Requests, keeping peers and end user’s informed of trends, significant problems, unexpected delays and anything new in the SRA environment.

Actively participating in enhancing the HPSM Knowledge Management.

Collaborating with the L3, ADM and SDM to provide the right access to user’s accounts.

Hewlett-Packard, Bangalore – India Aug 2010 - January 2013

Designation: Technical Solutions Rep II

Client: HP Global Soft India Pvt Ltd (Alcatel-Lucent)

Roles and Projects Handled:

Responsible for the delivery of end to end IT services to customers, co-coordinating such delivery across all IT service component functions.

Collaborated and worked with IT escalation, MCE and ILC to ensure that services delivered meet defined SLAs that customer satisfaction and quality levels are maintained.

Training and mentoring the new hires ensuring quality performance is achieved.

Played a vital role in WATCHER’s Team handling a team of 7 for all Financial Year End projects.

Programming Languages: HTML5, CSS3, JavaScript, JQuery, JSON, AJAX, Bootstrap, Phone Gap, VB, SQL, C, C++, VHDL, MIC & MIP.

Packages: MS-Office (2007, 2010 and 2013: Outlook, Lync, Visio, MS-Word, MS-Excel, MS-PowerPoint), Photoshop, Picas.

Subjects: Analog and Digital Communication, Logic Design, Power Electronics.

Operating Systems: Dos, Windows XP, Windows7/8)

Tools Used:

Visual Studio and SQL database for the WEB FORM.

HPSM (HP Service Manager) to provide access and resolve issues related to Problem, Change, Knowledge, SRM and Incident Requests, Directory Works, CMC, ESL (Enterprise System List), JET( Job Event Notification Tool), E-CAT(Electronic Communication advisory tool)and other tools used by HP.ITIM (IBM Tivoli Identity Manager) OVSD, OPS Vega, DWSC.

OVO, LOTUS NOTES, MDM during Financial Year End for WATCHER’s team.

ITIL Foundation Certified in IT Service Management.

Web Designer & Developer (UI – Front End Web Designer & Developer).

Awarded as Top performer for the month of October 2013, January 2014 and February 2014.

Awarded for the dedication and consistency to execute Watchers role with ease and accurate.

Awarded twice for managing all the outages which occurred during the critical period of FY.

My passion for sports, has helped me develop Leadership Skills, understand the intensity of Competition and believe in Team Work.

Hard Worker, Confident, Energetic and a Quick Learner.

Believe in Prioritizing my work and Time Management and consciously making an effort in doing the same.

A good Listener.

Adaptable to Changing Environment and inclined towards knowing New Trends.

Graduation in Bachelor of Engineering with a specialization in ECE (Electronics and

Communication Engineering) with an aggregate of 62.63% from KSIT, VTU (2007-20010).

XII from Vijaya Junior College (PUC).

X from Bangalore Higher Secondary School (KSEEB).

Name: Sujeet H Masurkar

Fathers Name: Hariprasad A Masurkar

Mothers Name: Lalitha H Masurkar

Date of Birth: 5th February 1989

Gender: Male

Nationality: Indian

Languages known: English, Hindi, Marathi, Konkani, Kannada, Telegu.

Hobbies: Playing (Cricket, volleyball, football), Painting and Collecting Stamps, Antiques, Coins and Currency notes.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Date:

Place: Bangalore. (Sujeet H Masurkar)

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