Customer Service Microsoft Office
Resume:
Mildrey Valdes
***********@*****.***
*** *. ***** ********* ****. #315
Miami Springs, FL 33166
Objectives
I am an outgoing, professional and dependable employee with great customer service skills and phone etiquette. With experience with event planning and coordinator, looking to secure an entry level position in which I have the opportunity to learn, develop my personal brand, and be promoted from within.
Education
Republica de Cuba Ministerio de Educcion
5Th of July 1993 General, Policia y Laboral ( General police and labor )
American Safety & Health Institute
2007 Certified CNA
Experience
Miami Beach Convention Center
1901 Convention center Dr.
Command Center Security Officer July, 2015 – Present
Alert of any situation that may happen, be able to understand and follow directions via radio, phone or in person. Must have good team work with other officers and staff in the building as well as guest attending shows. Must be alert to fire alarms and call appropriate authorities
Estero Island Beach Club
1840 Estero Blvd., Fort Myers FL 33931 House Keeping Supervisor Jan. 2014 – March, 2015
Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
Mambos Cuban Restaurant
2072 Hendry St., Fort Myers FL 33901 Restaurant Manager March,2013 – January,2015
Ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos. Planning and day-to-day management activities, such as shift pattern organization.
The Heitman House
Fort Myers FL Promotional Representative 2012 – 2015
Brand ambassador for
The Foley Agency
BARETC ( Liquor promotion, Champagne )
Suncoast Beverage ( Liquor promotion )
Encore Nationwide ( Beer promotion )
Move Promos ( Beer promotion )
Blush
Downtown Fort Myers FL VIP Hostess 2012 – 2013
Greeted customers immediately upon entry into the VIP room and made wine and liquor suggestions for bottle service.
Attained all sales goals through up-selling and appetizer suggestions.
Ensured customers enjoyed a pleasurable experience and secured numerous repeat customers.
Utilized excellent communication and interpersonal skills to start conversations and help customers have a great time.
Anticipated customer needs efficiently and quickly via great observation and keeping a vigilant eye.
Jose A Dapena
Cape Coral FL Legal assistant 2010 – 2012
Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney.
Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports.
Keeps clients informed by maintaining contact; communicating case progress.
Maintains case costs by verifying outstanding balances with attorney, clients, and providers.
Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review.
Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Coral Trace
Cape Coral FL CNA Certified 2007 – 2010
Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; applying restraints.
Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records.
Maintains work operations by following policies and procedures.
Protects organization's value by keeping patient information confidential.
Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards.
Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure.
Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Wal-Mart Supercenter
Cape Coral FL Seafood Department 2004 – 2007
Maintain safety and sanitation standards according to the store's specifications and to stay in compliance with federal, state and local regulations in those same areas. May also monitor store inventory, keep supplies in stock and ensure that products are fresh.
Skills
Reliable and responsible
Ability to work independently
Resourceful with ability to improvise
Positive attitude, high energy and fun personality.
Ability to work alone or with a team
Exceptional organizational skills
Problem solving abilities
Manage and maintain appointment and accounting books
Computer skills
Proficient in Microsoft office
Languages Spanish - English
Hobbies
Listening music, play any sport, and travel, gym, beach, drive.
Contact this candidate