CPS Technician

James Smith

*** ****** **. #* ****** Dam, Wisconsin 53916 920-***-**** *******************@*******.***

Very reliable and detail orientated IT professional whereas meticulous work habits, ethics, values and morals may be expounded upon in the growing IT industry. Along with technical skills and knowledge of network infrastructure and security, other areas include technology management and leadership capabilities.

Skills and Qualifications

Managerial and Administrative Skills:

Manage department functions and operations on weekends, set priorities of daily functions and escalate issues as they present themselves to the proper on-call contacts

Prioritized daily job operations on work assignments from most important to least important and processed them efficiently with a focus on detail as well as implementing multi-tasking where possible

Worked with management to innovate the shop operations to become more efficient. One example was to reorganize the shop supplies, tools, hardware, etc. so that they were more readily accessible and employees spent less time acquiring resources and more time working. Provided knowledge and experience to subordinate employees as a mentor

Managed parts inventory and facilitated the acquisition of needed parts within a timely manner. Collaborated with management and created monthly inventory reports of parts and materials used during daily operations

Providing and maintaining a detailed list of repair scheduling and maintenance records. Create and distributed repair list check-off sheets for employees to follow during repair and maintenance procedures

Delegated work assignments and maintained project schedule as well as facilitated completion of those projects when assigned as a project leader and as a co-team leader to delegate project responsibilities and deliverables

Communication Skills:

On weekends, collaborate with infrastructure teams and management during patch updating, migrating of servers and data, etc. during critical times of the month

As a previous Parts employee, communication and negotiation between both myself and the parts personnel at the dealerships was crucial in procuring the necessary inventory at competitive pricing to assist the organization in meeting its mission and goals

Daily collaboration with supervisor for work assignments

Discussed and clarified problems as well as recommended repairs daily, weekly and monthly to both supervisor and programmers as well as on-call personnel regarding approved actions to be taken to resolve issues

IT Skills:

Hands-on lab environments with RIP, OSPF, EIGRP and BGP routing protocols. While being assigned to groups, used these types of protocols to set up, manage networks & subnets as well as identify and resolve connection/broadcast issues within the class environment

Hands-on lab environments using VMware to set up network environments with Active Directory (Windows Server 08, Server 03), Linux, etc. resolve issues in the creation of the VM’s, Internet connectivity and communication to other servers & clients

Hands-on lab environments with Network Security which included the use of network vulnerability tools such as (Nessus, Wireshark, Netstumbler, Solarwinds Orion, Microsoft Baseline Security Analyzer), Risk assessment and management, writing security policies-(WLAN and LAN)

Hands-on lab environments setting up Firewalls: Astaro, Ip Cop, PF Sense, Cisco Pix, ISA Servers. Utilized those technologies in class assignments and projects to gain understanding and perform real-time analysis between them regarding the strengths, vulnerabilities, similarities, differences, etc.

James Smith

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Department of Workforce Development 11/12 to Present

CPS Technician

Initiate and monitor Cares, Benefits, Kids, etc. Batch Processing via TSO, SDSF, etc. Mainframe functions to provide customers with daily processing duties of sensitive information creating value to the customers

Monitor Cares Citrix batch processing via login to online Citrix web server to provide the needed services to the associated agencies.

Hands-on Net Backup, Control M, Cherwell, Mainframe, Oracle Backups, Server moves. Utilize these skills on a day to day basis while working at the DWD

Utilize online dashboard Symantec Ops Center to monitor GEF1 and Femrite Network Backups

Utilize the HP Openview application to monitor HP (Omniback) server backups as well as to eject and insert tape drives as well as perform Telnet functions to remote servers to initiate server migrations

Present ideas/suggestions during scheduled meetings which have ultimately initiated positive change and brought CPS closer as a team

Train new hires and act as support an mentor to bring them up to speed on the systems that are supported

Personal Skills:

Developed problem solving/troubleshooting skills acquired while previously working in service shops to provide the upmost customer service

Established prioritizing and multi-tasking skills in performing work duties at both current and previous jobs

Adaptable to change including work schedules as well as responsibilities to meet the needs and objectives of the organization

Very dependable and focused on organizational objectives

Fortified organizational/time management skills as well as Results oriented and practical

Education

Master of Business Administration in Technology Management Cumulative GPA 3.93

Herzing University Madison, WI Graduated 1/15

Bachelor of Science and Technology Management with a Minor in Computer Networking and Security Technology

Herzing University Madison, WI Cumulative GPA 3.74 Graduated 6/12

Organizations

Alpha Beta Kappa National Honor Society 12/2014 to Present

Professional Experience

Department of Workforce Development Computer Platform Services Contractor 11/12 to Present

Department of Workforce Development Computer Platform Services Intern 6/12 to 9/12

Wisconsin Kenworth, Windsor, WI Service Technician 9/09 to 11/12

Truck Country of WI., DeForest, WI Service Technician 6/04 to 4/09

MC of A, Madison, WI Shop Foreman/Service Technician 11/03 to 6/04

Columbia County Highway Dept., Wyocena, WI Service Technician 2/02 to 10/03

Capital City International, Madison WI., Service Technician 6/95 to 2/02

Badger Express, Cambria, WI Shop Foreman/Service Technician 3/93 to 6/95

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