Customer Service Manager

Alan Valentin Barrera

**** * ******* *** *****, TX 78577

956-***-**** Alt. 956-***-****

***********@*****.***

SUMMARY

Business development, creating effective and new solutions to challenging problems

Versatile professional/hands-on individual

Over 7 years of Customer Service experience

Bilingual- 1st English, 2nd Spanish

SKILLS

Logistics Planning

Project Management

Advance Problem Solving

Risk Analysis

Strategy Management

Tactics builder

MS Excel

Word Doc

Certified in Profit Mastery

EDUCATION

Texas State University, San Marcos, TX December 2014

BBA in Business Administration: Management with a concentration in Entrepreneurial Studies

South Texas College, McAllen, TX May 2012

Basic Studies

EMPLOYMENT

First In Freight, Inc.- McAllen, TX (1/2015- Current)

Sales Representative/Brokerage Department Manager

Keep shipment catalog, invoice, billing, Carrier MGMT, Supply chain and logistics

Salesmen and department Manager.

Client Customer Service,

Texas State University (08/2012-12/2014)

Resident Assistant

Responsible for supervising multiple dormitory buildings

Ensure safety of residents by performing security duties

Assist maintenance when short on staff

Ensure residents receive their correspondence on a timely basis

Leal Construction Company-Pharr (10/2007- 4/2012)

Assistant Manager

Inspect work progress, equipment and construction sites are up to par with city and state codes

Supervise construction according to blueprint schematics and city compliances.

Milestone manage employees according to tasks needed for the day

REFERENCES

Modesto Leal Mary Davila John Gilbert

956-***-**** 956-***-**** 210-***-****

Business Owner Administrator Commercial Real Estate Broker

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