Engineer Management

Page * of * Resume of Gajanan A. Ektare Mobile: +91-961*******

GAJANAN AMRUT EKTARE

IT Operations and Network Administration Manager

Mobile: +91-961*******, +91-932******* e-mail: *************@*****.*** Profile Summary

15+ years of end-to-end Network Administration and IT Operations Delivery. Managed IT operations across the network lifecycle – managed network design, establishment (including procurement, vendor management, resource and people management), maintenance and expansion. Experienced troubleshooter (L2 support).

2.5 Years as Network Administrator

3 Years as Site In charge to manage end to end IT support Operations

3 Years and 9 months as System Engineer for Windows Server Operations

4 Years as Senior Hardware Engineer for Customer Support Operations

2 Years as Customer Support Hardware Engineer for Desktop Operations Certifications :

1. ITIL V3 Foundation

2. Microsoft Certified System Administrator Windows 2012 R2 Server 3. Building Scalable Cisco Internetworks

4. Cisco Certified Network Associates

Sectors: Worked across manufacturing, shipping, fisheries, exports, education, hospitality, IT Product and Services.

Expertise: Network Administration, IT Operations Delivery, Technical Support, Resource Management, Vendor Management, Procurement, IT Support Operations, People Management, Change Management, Onsite and Offsite Network Support.

Network Administration

Establishing network services

Handling the network infrastructure LAN/WAN, installation & configuration of Network Client

Technical Support/ Troubleshooting

Providing desk side support at early stage

Installing & configuring operating systems, applications, servers & workstations

Addressing and resolving performance bottlenecks and ensuring maximum network uptime Interested in: Opportunities to lead end-to-end IT Operations and Network Administration, in Mumbai Work Experience Details

IT Operations and Network Administration Manager, MS Traders Jan 2012 – Present Led IT Operations Delivery for several key clients, contributing to 50% revenue share. Client 1: Sylvester & Co.

Responsible for end to end IT Support and Operations. Managed 5 member team. A. Network Operations

1. Cisco switch configuration and management

2. IOS upgrade Cisco switches

3. Implementation of STP

4. Configuring and Troubleshooting VLAN

5. Creation & Maintenance of Network Diagrams Sites 6. Worked on Routing protocols like EIGRP, OSPF, BGP B. Other IT Support Operations

1. Procurement, Vendor Management and Asset Management Client 2: Taj Group of Hotels

Managed IT requirements and support for Taj Group’s centralized IT Operations hub. Key responsibilities at Taj Group were:

Negotiate with vendors, outsourcers, contractors to secure infrastructure-specific products and services

Page 2 of 3 Resume of Gajanan A. Ektare Mobile: +91-961*******

Manage operational costs, conduct near and long-term financial costs for expanded functionality/user base

Design and implement short and long term strategic plans to ensure infrastructure capacity meets existing and future requirements.

Initiating, planning, executing, monitoring and controlling Facility Management Services for IT Operations

Review SLA with customer to fulfill need of IT Operations & Infrastructure Facility management.

Keep the project manager and product committee informed of task accomplishment, issues and status and provide guidance to the team based on management direction.

Evaluate and negotiate the purchase of new hardware and related software and control effectively. Manage vendor relations ensuring selected vendors are providing optimal service and cost as per SLA.

Site Incharge (Techno - Commercial), Edge Integrators Pvt. Ltd. Oct 2008 – Dec 2011 Client: N&N Systems and Software Pvt Ltd. – a leading IT Security & Business Solutions Provider Managed end-to-end IT Support Operations. Led 7 member team. A. Network Operations

1. Managing Cisco L2 & L3 Switches like 2950, 3550. 2. Troubleshoot Network related issues

3. Configuring and Troubleshooting VLAN

4. Configuring and Troubleshooting interVLAN Routing 5. Implementing Basic Switch Security like Port Security, Trunk Access 6. Configuring VTP

B. IT Support Operations

1. End-to-end Infrastructure Projects and Facility Management Services 2. Manage client requirements and conduct SLA Reviews with Client 3. Review Call Report and submit reports to Project Manager, Senior Management 4. Manage team headcount, staffing, performance management, and talent development 5. Vendor Management for hardware and software requirements, Contract Management (AMC Renewal)

System Engineer, Digimax Technologies Pvt. Ltd. Jan 2005 – Sep 2008 Client : Forstar Frozen Foods Pvt. Ltd. – India’s 2nd largest Fisheries Export Company Managed IT Support Operations and Windows Server Operations. Individual Contributor role. A. Windows Server Operations

1. Creating and administrating Active Directory Users, Groups, OUs 2. Active Directory administration

3. Creating and Managing Distribution/Security groups 4. Assigning user rights and files and folder permissions. 5. Installing, Configuring and Managing AD / DHCP / DNS Services. B. Other IT Support Operations

1. Maintaining, supporting, installing and configuring Servers, Laptops, Printers, Desktops, as per the group policies.

Senior Hardware Engineer, Futuretek Computers Nov 2000 – Dec 2004 Responsible for Customer Support Operations. Managed 3-member team. A. Network Operations

1. Installation of Printer in network

2. Successfully Installed more than 30 Cyber Cafe Complete setup with Cabling and Proxy Configuration

B. Setting up complete Windows Server Labs for specific Client Organizations 1. Lab of Windows NT 4.0 server (P.D.C and B.D.C) and 60 Nodes at K.V. Pendharkar College, Dombivli. Installation and Configuration of Oracle 8i Server and SQL Server on Windows NT 4.0 Server and Visual Studio 6.0 at Client side.

2. Lab of Windows NT 4.0 Server and 30 Nodes at Kendriya Vidyalaya ONGC Panvel. 3. Lab of Windows NT 4.0 Server and 40 Nodes at DAV Public School at Nerul, Panvel, Thane. 4. Lab of Windows NT 4.0 Server and 40 Nodes at Aptech Ltd. Dombivli. Page 3 of 3 Resume of Gajanan A. Ektare Mobile: +91-961******* C. AMC Support to Client Organizations

1. Managed calls and issues along with 3 member team. 2. Managing the Daily reports like Call Report, Asset Report, etc. 3. Vendor Management, Contract Management.

Customer Support Hardware Engineer, Aum Electronics & Data Services Sep 1998 – Oct 2000 Responsible for network and desktop operations.

A. Network Operations

1. Installation and Configuration of Novell Netware 3.11 Server and Nodes. 2. Troubleshooting Novell Netware 3.11 LAN related issues. B. Desktop Operations

1. Handling installation and configuration of Windows 95, 98, NT, 2000 and desktop related issues

2. Installation and Troubleshooting of Windows Workgroup 3. Maintaining, supporting, installing and configuring Servers, Laptops, Printers, Desktops, and installation of new PCs

Professional Qualifications

2015: ITIL V3 Foundation

2014: Microsoft Certified System Administrator Windows 2012 R2 Server

2009: Building Scalable Cisco Internetworks

2008: Cisco Certified Network Associates

1998: Microsoft Certified System Engineer Windows N.T. 4.0

1997: Certified Novell Engineer

1996: Post Diploma in Computer Maintenance Engineering from Maharashtra State Board of Technical Education, Mumbai University obtaining 59%.

1994: Diploma in Computer Technology from Maharashtra State Board of Technical Education, Mumbai University obtaining 54%.

Knowledge of Server Virtualization Technologies based on VMware and Hyper-V. Personal Details

Date of Birth : 30th June, 1974

Permanent Address : A-102, Building No.1, Rahi Plaza, Near Green Park, Subhash Dairy Cross Road, Gandhinagar, Dombivli (E) 421204

Passport No. : H5789314

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