Customer Service Software Developer

Simeon Nagel

** ******** ** *** *** *********@*****.***

Manchester, NH 03103 Ph: 678-***-****

SKILLS:

●PHP/MySQL

●HTML

●Java

●CSS

●Object Oriented Design

●Tortoise SVN

●PHP

●SQL

●Visual C++

●C#

●Customer Service

●Management

EXPERIENCE:

Software Developer, June 2014 – September 2014

Taxware, Wilmington, MA

●Maintained and expanded legacy code in Visual Basic that is used to prepare monthly taxes to be sent to the state.

●Create Java unit test cases for test driven development

●Built and maintained an internal forum using C# and MySQL

●Full Agile/Scrum environment

Software Developer, January 2013 – March 2014

C Squared Systems, Auburn, New Hampshire

●Used functional requirements from the customer to write and schedule tasks for the developers.

●Designed and code front end web application with simplicity, speed, and intuitive navigation in mind. Using Flash Builder

●Localized all English text in code to be translated for French and design for the ability to add

different languages in the future.

●Created PHP scripts to generate excel spreadsheets that contain synthesized data collected from the RF devices to display hardware performance including alarm durations, percent alarm free, percent that connectivity is available and other requested data using MySQL

Technical Support Analyst, December 2004 – January 2013

Carestream Dental, Atlanta, Georgia

●Assisted in determining optimal setup for their imaging and 3D volume data. Create network and software solutions to help offices deal with their unique network setups for Orthodontic, Oral Surgery, and Dental offices.

●Reported defects and priority level to the QA/development.

●Worked with offices to resolve speed, latency, and permission issues with large volume imaging data.

●Assisted hardware techs onsite with parts and troubleshooting for panoramic, cephalometric, and 3D

x-ray machines

●Handled escalated calls from front line support and provide education when needed.

●Provided detailed technical support for Kodak Imaging Orthodontic software

●Troubleshot client-reported hardware issues

●Supported Digital Cameras, Scanners, and X-ray equipment

●Working knowledge of Clientele 7.3 ensuring all client issues documented thoroughly.

EDUCATION:

Bachelor of Science In Computer Science

East Stroudsburg University, East Stroudsburg, PA

Contact this candidate