Customer Service Administrative Assistant

Stephanie Armstrong

Administrative Assistant

Atlanta, GA

***************@*****.*** - 904-***-****

I am seeking a challenging position as an administrative assistant at a growth-oriented company, which will allow me to both further utilize my skills and acquire new abilities. Authorized to work in the US for any employer

WORK EXPERIENCE

Marketing Specialist

US Assure - Jacksonville, FL - June 2014 to Present Responsibilities

•Drives overall Customer Relationship Management (CRM) activities and direct marketing, including monitoring, reviewing and reporting on marketing activities and results to develop insurance workshops for current and potential clients.

•Daily responsibilities include outbound calling to new, current and former clients to inform them of the products and services currently available to obtain and/or sustain customers business. Substitute Teacher

Kelly Educational Staffing - Jacksonville, FL - February 2014 to June 2014 Responsibilities

•Instructed students in the absence of their regularly appointed teacher. Was responsible for following the lesson plans of the regular teacher and strived to maintain normal classroom and discipline procedures.

•Utilized education and core knowledge base to work collaboratively in a paraprofessional position to assist full time teachers with students defined as varied exceptionalities and/or children with special needs. Accomplishments

I became the pool substitute at Loretto Elementary School, where I rotated from class to class providing one- on-one assistance to students.

Bridal Consultant

David's Bridal - Jacksonville, FL - November 2012 to December 2013

•Utilized marketing, public relations, and relationship building skills to assists wedding parties with visual landscape of event.

•Played key role in ensuring customer satisfaction and a positive experience through utilization of customer service experience and psychological training.

Store Sales Consultant

T-Mobile - Jacksonville, FL - October 2010 to June 2012

•Handled administrative functions store, worked with management to evaluate employee budget goals, team scheduling, etc.

•Responsible for assisting customers with cellular device purchases through friendly customer service and dense product and rate plan knowledge.

Customer Relations Associate

Forever 21 Retail, Inc. - Jacksonville, FL - September 2010 to June 2012 Responsibilities

•Responsible for product placement, visual layout to ensure the needs of the store demographic (16-35 years old) are met.

•Acted as an information resource for customer throughout their store experience, working with customers from initial entrance into the store to their purchase. Also fully trained to traditional register systems. EDUCATION

Psychology

University of North Florida

2008 to 2015

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