Customer Service Sales Associate

Toni C Williams

***** *********** ******

Apt. **1

Clinton Township, Michigan 48038

M: 248-***-****

************@*****.***

Professional Summary

I am a college student aspiring to be a criminal lawyer. I am currently working towards my Paralegal Associate’s degree, from there I plan on achieving my bachelors degree and put myself through law school. I am looking for a job in an office environment, a secretarial/clerical position, customer service, administrative support.

Skills

WPM: 40-50

Microsoft office (Excel, Word, Access, Power Point and Outlook)

Data entry

Internet browsing/Research

Claims documentation

Work Experience

Customer Support Agent

Visalus

10/2014-Present

CSA- Customer and promoter support agent, verifying shipping and billing information and tracking shipments. Enrolling customers, placing multiple orders for customers, notating calls. Upselling products, resolving technical software issues, suggestive selling and product selection. Using multiple computer applications at one time, navigating through multiple computer programs.

Customer Service Representative

Allegra Direct Communications-Contractor (Blue Cross Blue Shield of Michigan)/Call Center

07/2013-08/2014

CSR- Provider servicing, quoting eligibility and benefits on members insurance

Polices, verifying members information, logging and noting call logs. Meeting call quotas, answering multiple phone lines. Providing quality customer service through calls.

CSA(Customer Service Advisor)

02/2013-07/2013

Valvoline

Oak Park, Michigan

CSA- Processing customer transactions, suggestive selling, assisting customers with product purchasing, computer data entry, answering phone calls, servicing vehicles.

Receiving Support Specialist/Package Pick-Up

10/2012-seasonal

Sears

Roseville, Michigan

Receiving Associate- Unloading trucks, processing merchandise/products, assisting customers with larger merchandise/products, inventory management, stock location

Sales Associate

07/2012 – 02/2013

Meijer

Warren, Michigan

Fashion Sales Associate: Stocking merchandise, conditioning, processing customer transaction, counting and pulling inventory, answering multiple phone lines.

Cashier

08/2011 – 03/2012

Walmart

Clinton Township, Michigan

Cashier/Sales Associate: Stocking freight, processing customer transactions, setting up mods, unloading trucks, and assisting customers.

Education

Oakland Community College 2015

Criminal Justice

Associates Degree (Currently Attending)

Southfield, Michigan 48075

Southfield High School 2009

General Studies

High School Diploma

Southfield, Michigan 48075

Certifications

HIPAA Certified

08/2013-Present

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