Manager Management

PABLO F. SEVILLA

*** *. ********* ********* ***** Prospect, IL 60056 847-***-**** **********@*****.*** INFORMATION TECHNOLOGY DIRECTOR

BUSINESS APPLICATION… INFORMATION TECHNOLOGY… PROJECT EXECUTION Management Professional with extensive experience in driving business innovation, IT Service Management (ITSM) and ITIL, cutting IT expenses, management of operational units, information technology, security, and project management. Hands-on experience in business operations, including initial start-up, client/business development, pricing, contract negotiations and staff administration; emphasis on international business, foreign trading, strategic sourcing, customs negotiations, and vendor relations. MANAGEMENT TECHNICAL OPERATIONS SALES/COMMUNICATION

BUSINESS OPERATIONS BUSINESS APPLICATIONS BUSINESS DEVELOPMENT

INTERNATIONAL BUSINESS NEEDS ASSESSMENTS/ANALYSIS STRATEGIC ALLIANCES/JV’S

STAFF ADMINISTRATION STRATEGIC PLANNING/CRITICAL THINKING INTERNAL/EXTERNAL CONSULTING

PROJECT MANAGEMENT SOLUTIONS IMPLEMENTATION EFFECTIVE PRESENTATIONS

BUDGETS/FINANCIAL CONTROLS ITSM/ITIL VENDOR NEGOTIATIONS

COST ESTIMATING/TRACKING SYSTEM TRANSITIONS/UPGRADES TEAM-BUILDING/DEVELOPMENT

STANDARDS/POLICY/COMPLIANCE FUNCTIONAL TESTING/TROUBLESHOOTING QA PROFESSIONAL EXPERIENCE

DIRECTOR OF INTERNATIONAL OPERATIONS August 2010 to Present ALL CORNERS INTERNATIONAL, INC. – Mount Prospect, Illinois Directed process optimization, cost containment, systems architecture, project management and design activities at multiple clients, including Nutrition Solution SA, CDW, Panduit Corporation, and Northwestern University.

NUTRITION SOLUTION SA – Managed implementation of $35 million plants for fish oil refinery and nutritional product development, including design, systems & equipment evaluation, training & testing, web sites, acquisitions, logistics, quality improvement, negotiations with authorities, partners, developers and suppliers. Managed operations in Asia, Middle East, South America, Europe and North America. CDW – Saved company $2 million by implementing company-wide disaster recovery strategy across multiple offices and two data centers for PeopleSoft, EDI, SPS, and other systems. Projects included server and desktop virtualization, cloud storage, high availability and data replication, with technologies from VMware, Citrix, and EMC, among others.

PANDUIT CORPORATION – Analyzed and designed integration of Panduit’s Physical Infrastructure Management system (PIM) and CA Service Desk Manager r12.6 (CA SDM). The design for this integration included asset tracking, incident management, event/trap monitoring, and workflow & CMDB components. NORTHWESTERN UNIVERSITY - Coordinated implementation of a Change Management system, as part of the deployment of HP Service Manager. Defined change process by following ITIL methodology, and established parameters for Problem and Configuration Management. Participated in development activities and relationships with stakeholders and vendors. Designed benchmarks, metrics, and reports. Negotiated and tested cloud-based storage and reporting solutions from different vendors. TAKEDA PHARMACEUTICALS NORTH AMERICA, INC. - Deerfield, Illinois March 2008 to July 2010 Managed transition of TAP Pharmaceutical’s network, infrastructure, telephony, and applications from Abbott Laboratories to Takeda’s data centers on a multi-campus environment, including the transition of remote sales offices located throughout the United States and Puerto Rico, and the definition and distribution of support activities across companies.

Implemented CMDB, Business Objects, ITIL Configuration, Change, and Problem Management

Expanded utilization of CA Service Desk Manager to HR, Finance, and Sales Operations areas

Managed support staff across several countries, including Canada, England, India, and the U.S.

Coordinated relationships with vendors, including the creation, implementation, and management of statements of work, RFPs, contracts, and labor

PABLO F. SEVILLA P A G E T W O

PRINCIPAL ANALYST/PROJECT MANAGER March 1999 to March 2008 TAP PHARMACEUTICAL PRODUCTS, INC. - Lake Forest, Illinois Directed a Process Improvement Team for business-wide technology applications. Prepared plans, cost analyses, feasibility studies, and made recommendations for acquisitions and upgrades. Estimated, tracked, monitored, and managed all facets of projects to comply with budget & cost controls. Motivated, mentored, trained, and managed staff to assure optimal performance and productivity. Managed relationships with customers and vendors, including negotiation, implementation, and monitoring of Service Level Agreements.

Successfully implemented and administered CA Service Desk Manager system to improve process handling, problem management, and transaction tracking using ITIL methodology

Implemented/managed a HIPAA regulatory FDA compliance system

Implemented Altiris and Bindview systems for inventory and asset tracking, image configuration, software distribution, remote troubleshooting and systems security SENIOR SYSTEMS ANALYST, Desktop Architecture October 1993 to March 1999 ABBOTT LABORATORIES - Abbott Park, Illinois

Managed team of five Systems Analysts engaged in multiple projects for deployment of new systems. Evaluated new technology and negotiated with vendors for purchase of software and hardware. Established and maintained new divisional standards. Performed installations/troubleshooting, created documentation and procedures, assisted users and technical staff.

Represented Abbott in multi-company standards body (The O’Hare Group)

Initiated and participated in Abbott’s negotiations to standardize global desktop infrastructure

Provided hands-on training, support, and problem identification/resolution to Help Desk Technicians

Supplied technical expertise/support to Abbott's computer engineers

Conducted systems research and equipment evaluations to identify technology issues/needs and recommend hardware/software products

Managed negotiations with vendors and service providers ACADEMIC BACKGROUND

MASTER OF BUSINESS ADMINISTRATION, INTERNATIONAL MANAGEMENT LAKE FOREST GRADUATE SCHOOL OF MANAGEMENT - Lake Forest, Illinois BACHELOR’S DEGREE IN COMPUTING

DEPAUL UNIVERSITY - Chicago, Illinois

PROFESSIONAL CERTIFICATIONS

INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) CERTIFICATION PROJECT MANAGER CERTIFICATE – GEORGE WASHINGTON UNIVERSITY ADDITIONAL INFORMATION

Bilingual, English and Spanish

Participated as member of Altiris Advisory Board

Former Vice President of CA’s Midwest Service Desk Users Group

Former President/Marketing Director in the International Association of Students of Business and Economics (AIESEC)

Studied in China and Thailand - Asian Business Practices

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