Customer Service Representative

Andre Carter

**** **** ***** *******

Fremont Ca

510-***-**** HM

510-***-**** Cell

Professional Summary

A high-energy, resourceful, employee with strong people skills. A hard working, results oriented and solutions-focused individual who operates in a professional and personable manner. Areas of strength include:

A team player, able to carry out organizational objectives

A multi-tasked individual who performs well in stressful situations

Strategic thinker who is motivated by challenge

Work Experience

2002 – 2015 Underwriters Laboratories Santa Clara, CA

Customer Service

Account Manager- For clients from Fortune 500 to Small business's on 5 continents and in several countries.

Provide problem resolution to customer inquiries, RMA's, Order entry, Project delays and trouble shooting

Work with Engineering department, Sales Department and Marketing team on project schedule, timelines, IT issues

Provide customers with project quote letters and initial project support and follow through during course of project.

Customer service/call center support and Email follow up/Schedule delivery times, Order changes and Route technicians to service calls

1998 – 2002 Samtrans San Carlos, CA

Dispatcher/Call Center Support

Provide customers with information on bus routes and schedules

Provide problem resolution to customer complaints and inquiries

Give routing information to callers/problem solving dealing with escalated calls

Light filing

1998 – 1998 Pepsi – Temporary Position Union City, CA

Dispatch/Customer Service

Account Manager- Handle inquiries, order entry and client complaints

Schedule delivery times, Order changes and Route technicians to service calls

Dispatch drivers according to delivery schedules and Maintain daily delivery log

Data entry- Enter technician’s times, and parts request daily

RMA's Processor/Call center support, Order entry and filing

Resolve IT issues and provided daily trouble shooting

1996 – 1998 CSAA San Jose, CA

Customer Service/Lead Dispatch

Route tow drivers for member assistance

Answer multi-line phones in a timely manner/dealing with escalated calls

Call center support/Dispatch emergency calls

Lead team of 15 for quality control, employee evaluations, and processing invoices

1992 – 1996 Trivia Electronics San Jose, CA

Customer Service/Dispatch Supervisor

Dispatch and route truck deliveries

Answer multi-line phones in a timely manner

Customer Service/Order processing and Order entry

Process incoming and outgoing shipments

Process RMA'S

Computer Skills

Working knowledge of MS Office, Oracle, Lotus Notes, Outlook, Word, Excel, Sap, A.C.T and Sales Logix

Education

Evergreen Valley College

San Jose, CA

Major: Criminal Justice

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