Customer Service Representative
Resume:
Michael Frank Limon
** ***** ****** ****** ****** Estate Subdivision San Antonio, Paranaque
Phone Number: +63-916-***-****
Email Address: **********@*****.***
EDUCATION
Bachelor of Science in Computer Science
AMA Computer College (under graduate)
Makati City
Medical Transcriptionist
MTC Academy (vocational/ Graduated)
January 2006
Paraaque City
PROFESSIONAL EXPERIENCE
Customer Service Representative
Teleperformance
SDC IT Building Santana Grove
Dr. A. Santos Avenue
B arangay San Antonio, Paranaque City
March 2010 up to present
Assists customers in servicing accounts
Performs outgoing calls to past due customers and work out payment
arrangements to ensure uninterrupted service
Performs other tasks as directed by management
Resolves Customer questions and queries
Meet all Key Performance Indicators set by the company and the client like AHT, QA
Evaluations, First Call Resolution and CSAT surveys
Customer Service Representative
Sykes Asia
Burgundy Corporate Towers
Buendia, Makati
Assists customers in servicing accounts
Performs outgoing calls to past due customers and work out payment
a rrangements to ensure uninterrupted service
Performs other tasks as directed by management
Resolves Customer questions and queries
Meet all Key Performance Indicators set by the company and the client like AHT, QA
E valuations, First Call Resolution and CSAT surveys
T raining Assistant
Accenture
3rd F loor Robinson Mall
Mandaluyong City
Assists t rainer during product knowledge classes
Performs other tasks as directed by management
SEM I NARS AND T RA I N I NGS ATTEN DE D
Boston Globe Customer Service Teleperformance
NetSpend Customer Service Training Teleperformance
SK I L LS
Proficient in MS Office Programs (Outlook, Word, Excel, PowerPoint)
Above average communication skills (both writ ten and oral)
CHARACTER RE FERENCE
Ms. Lo relei F redeluces
Supervisor
Teleperformance
SDC IT Building Santana Grove
Dr. A. Santos Avenue
Barangay San Antonio, Paranaque City
Phone Number: +63-925-***-****
Email Address: *******.**********@***************.***
Mr. Edward L im
Customer service representative
Teleperformance
SDC IT Building Santana Grove
Dr. A. Santos Avenue
Barangay San Antonio, Paranaque City
Phone Number: 091*-***-****
Mr. F rancis Ressur recion
Assistant Call Center Manager
Teleperformance
SDC IT Building Santana Grove
Dr. A. Santos Avenue
Barangay San Antonio, Paranaque City
Phone Number: 099*-***-****
Contact this candidate