Customer Service Representative

Detra Rice

Customer Service Representative

Smyrna, GA

*********@*****.*** - 678-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Greensky Credit - Atlanta, GA - January 2015 to Present Responsibilities

Take customer's personal information such as their social security number and date of birth to submit loan applications. Maintain metrics for hold, after call, and average handle time Also answer any questions regarding customer's loan.

Customer Service Representative

DirecTV Call Center - Huntsville, AL - August 2011 to June 2013 Received high volume inbound calls offering services to best fit customer needs; assured services and equipment provided were to the customers satisfaction; assisted customers with all questions and concerns regarding billing, technical, and available services utilizing multiple search engines to gather information while engaging with customer.

Customer Service; Merchandiser and Processor

Old Time Pottery - Madison, AL - August 2010 to October 2011 Practiced basic mathematical skills to operate cash register; answered telephone and provided information to customers; assisted customers in finding specific items and responsible for checking inventory, pricing products, and stocking merchandise.

Customer Service Representative and ISM

Wal Mart - Madison, AL - February 2010 to April 2010 Moved stock from the backroom onto the floor for placing on the shelves; maintained stock in the backroom; as ISM, answered the phone and transferred calls; assisted customers to provide satisfaction and kept the front area clean.

EDUCATION

Bachelor's in Health Services Administration

Strayer University - Huntsville, AL

ADDITIONAL INFORMATION

Possess strong customer service and telephone skills Acquired multi-tasking skills answering a variety of technical issues on telephone Excellent knowledge of provider services

Sales and merchandise stocking experience.

Technical Skills

POS system

microsoft word, powerpoint, and excel

Internet Explorer

Ability to type 55 wpm

multitasking and data entry

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