Customer Service Data Entry

CUSTOMER SERVICE SUPERVISOR

Results- driven and customer-oriented professional offering 20 years of customer service experience in retail and attorney service industries. Quality focused and pragmatic team player providing track record of achievement maximizing productivity, optimizing workflow, building alliances, exceeding objectives, strengthening communications, and ensuring word-class customer service. Lauded for high degree of diligence and adherence to policies and standards. Adaptable leader who thrives in fast-paced, high stress environments.

CORE COMPENTENCIES

Customer Service / Client Relations / Relationship Development / Process Improvement / Regulatory & Safety Compliance / Communications / Quality Assurance Problem Resolution / Negotiations

CAREER SUMMARY

First Legal Support/Santa Ana, CA Customer Service Supervisor 2006-2015

Understanding written sentences and paragraphs in work related documents.

Giving full attention to what other people are saying, handled high volume of calls on daily basis.

Talking to others to convey information effectively.

Managing one’s time and the time of others.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Ran the front office, greeted visitors, data entry, issued credits, distributed mail, supervised three employees, dmv search, background checks, incoming and outgoing calls, problem solved, assistant to President of the company.

Focused on providing world-class customer service interfaced with customers on day to day basis and placed orders. I used Word, Excel, Outlook and Datatrac.

Sherwood Management/Culver City, CA/Customer Service Supervisor 2001-2006

Held accountability for start-and end-of-day office procedures to ensure smooth procedures; answered incoming and outgoing calls, distributed mail, team player, problem solved, greeted visitors, ran the front office, incoming and outgoing calls, handled all insurance claims, updated customers credit bureau report, data entry, supervised four employees, printed credit cards, reported to Vice President of the company.

Education

Crenshaw High School