Customer Service Microsoft Office

Ellen Keesee ***********@*****.***

Cell Phone: 209-***-****

**** *********** ****

Castro Valley, CA 94546

OBJECTIVE:

To obtain a position that will enable me utilize my administrative expertise, strong multi-tasking skills,

educational background and ability to work well with diverse group of people.

SUMMARY OF SKILLS:

• Ability to multi-task in high pressure work environments

• Detailed and people oriented

• Performed various administrative functions with efficiency and accuracy

• Demonstrated ability to multi-task in high pressure work environments

• Motivated and team player

• Strong customer service and possess good communication skills

• Software Skills: Microsoft Word, Excel, Power Point, Access, Visio, PowerClerk, SAP

APPLEONE - (Pacific Gas & Electric) 2013 - 2015

Administrative Clerk/ Contractor

Responsible for processing Electric Generation Interconnection Application.

Help customer to navigate the process of interconnecting to the electric grid.

Whether project is rooftop solar energy for own use, large wind farm, or anything in between.

Help ensure generator is connected quickly, safely, and efficiently

Liaison to outside vendors, internal/external customer

PROFESSIONAL EXPERIENCE:

Wells and Bennett Realtors - 2011 – 2012

Receptionist (part time)

• Filing documents for agents

• Answering phones, mails

• Processed rental checks for property managers

AGILE 1 – ( Pacific Gas & Electric Company) - 2007 – 2013

Senior Administrative Assistant/Contractor

• Preparing HR documents to be scan (Dept. to be come Paperless) - 1 month contract

• Responsible in processing approved energy efficiency rebates

• Processed Solar and Mass Market Incentive applications

• Managed various high dollar incentive claims

• Participated and supported process improvement associated with overall

operational efficiency

• Liaison to outside vendors, internal/external customers, Program/Project Managers, and Sales

• Trained new hires for data entry responsibilities

• Participated in the implementation of new target market policies and procedures

LSI Logic – Milpitas – 2005 - 2007

Customer Spec Review Analyst

• Analyzed requirements for standard and non-standard company specifications

• Tracked and maintained Global Database

• Updated departmental website in Promis System

• Recorded weekly staff meeting minutes

• Interacted with customer service, engineers and Program Managers

• Responsible for immediate resolution of new and pending issues related to company specifications

Fremont Hospit – Fremont - 2004 – 2005

alMental Health Technician

• Provided patient care and acted as a role model to patients ranging from pre-school through geriatrics age

• Responsible for taking vital signs and ensured each patient’s individualized plan of care were included in goals and interventions

KARMA Inc., Manteca Care & Rehabilitation Center – 2003 - 2004

Certified Nursing Assistant

• Provided personal care for ill and injured patients

• Responsible for patients’ personal health, hygiene and appearances

• Responsible for charting each patient’s vital signs and daily activities

Philips Semiconductors – San Jose – 1996 - 2002

Administrative Asst. /Distribution Customer Service /Quality Control Specialist

• Maintained and supported backlog rescheduling and cancellation issues

• Provided product availability and delivery information

• Assisted with variety of special miscellaneous projects.

• Distributed Customer Process Change Notifications/Quality Alerts/Advisories using Lotus Notes

• Performed administrative functions within the Quality Organization

• Created and maintained weekly/monthly department metrics

• Created Visio Flow Charts of department’s policies and procedures

OTHER PROFESSIONAL EXPERIENCES:

Copper Connection – Santa Clara – 2000 - 2002

Certified Microsoft Office Instructor

TRAINING & AWARDS:

CPR Certified and First Aid (2008)

Achieved Certificate for Nursing Assistant (2003)

Achieved Certificate for Microsoft Office Trainer (2000)

Pre-Nursing (1976-1978)

Double Recipient Awarded with “Thumbs up Award”

Winner of Quality Improvement Competition – (2) Regional and (4) Local

Contact this candidate