Customer Service Manager
Resume:
Brian W Brostoff
LINCOLNSHIRE IL 60069
*******@*******.***
Logistics Management and Distribution
Effective leader adept at overseeing warehouse teams, transportation personnel and production
personnel to provide seamless customer service.
Proven Profit-Building Capabilities:
-Distribution Management
-Customer Service
-Process Control
-Financial Oversight
-Facilities Management
-Inventory Control
-Quality Improvement
Professional Profile
Maya Romanoff- Skokie Il July 2013-Present
Logistics Manager
Effectively Manage key shipping and receiving operations, driving leadership and excellence with in
the distribution area. Consistently promote and efficient, productive environment, overseeing
scheduling for all daily activities of a 10-person warehouse team. Continually establish and foster
positive customer relations.
•Strategically coordinate activities of the internal supply chain to ensure accuracy and timeliness
•Proactively negotiate contracts with external vendors to minimize operational and customer cost.
•Reconcile daily inventory using Sage Mas 100 system utilizing nearly 10,000 skus.
•Coordinate and scheduling all orders
•Ensure all operational processes and procedures are adjusted according to performance reports,
driving a consistent process strategy focused on continual improvement.
•Review new client purchase orders and manually enter all information into the centralized database.
•Create and dispatch shipments, assigning carriers through manual procedures when necessary.
•Prepare invoices for customers within the logistics department on a monthly basis.
•Expertly lowered freight costs by 10% through active negotiation with manufactures, and key
transportation personnel
•Eliminated 85% of overtime in warehouse by creating overlapping shifts.
Metropolitan Graphic Arts (MGA)-Mundelein, IL Jun ’04-July ‘13
Warehouse Manager
Directed all daily scheduling of all warehouse team members, and creating and dispatching
shipments
• Lead a 10 man crew to accomplish designated company tasks
• Ship finished products to companies domestically and internationally, and ensuring they are
received by their respective due dates
• Create Bill of Ladings for all outgoing shipments, and creating international customs documents
when necessary.
• Working with multiple trucking companies and establishing most reasonable shipping costs for all
shipments
• Maintaining appropriate inventory levels of product for all 3 shifts of work, and transporting more
product from overstock warehouse as inventory quantities diminish.
• Loading and unloading trucks with forklift.
• Reduced company overtime by approximately 25% through proper scheduling of employees
• Directly dealing with customers, and identifying client’s needs.
• Weekly cycle counts on all inventory items using EPACE inventory system, and Telxon scanners.
Aries Manufacturing May ’00-Jun’04
Shipping Manager
Responsible for all shipments leaving the building through various carriers. Ensuring all orders are
prepped according to company standards, and satisfying clients delivery dates
• Leading a 6 man crew in a busy work environment
• Shipping products via Fedex and Ups while following regulations according to company standards.
• Creating Bills of Lading and entering all data of companies customers
• Loading and unloading shipments and merchandise with a forklift or cherry picker.
• Working with customers, and understanding client’s needs.
• Weekly inventory cycle counts using CHAMPION inventory system
Marshall Field’s Jul-’95-May ‘99
Warehouse Manager
Effectively managing warehouse team following strict company guidelines, and maintaining
customer satisfaction through proper delivery scheduling.
• Hiring and scheduling of all 10 associates for warehouse personnel
• Creating Bills of Lading for all outgoing shipments
• Paying all company related bills through company installed data entry system.
• Work with Customer Service in identifying customers specific needs.
•Keeping all inventory records and up to date using Epicor inventory system
Work related skills
19 Years Warehouse Management
PC Literate
Forklift Certified
Works well with others
Able to multi task with little to no supervision
Honors and Accomplishments
Youngest Manager in Marshall Field’s history
Metropolitan Graphics Outstanding Service Award
REFERENCES: Available upon request.
Education: Oakton Community College-1995
Business Management
Logistics Management
Contact this candidate