Customer Service Manager

Jessica Haag

***** * ***** **** **., Charlotte, NC 28277 704-***-**** *******@*****.***

Objective: Join an organization where I can

utilize my knowledge in the field

of Biology.

Strengths:

• Detail oriented

• Team-oriented

• Analytical

Volunteer Work:

1. Cleaning for a Reason Volunteer for

Cancer Patients

2. Volunteer Cheerleading

Coach/Cuthbertson Jr. High School

3. Summer Intern at Oweida &

Christian Orthopedics

Education: Bachelors Degree: Biology;

minor in Psychology, May 2013

• University of North Carolina –

Charlotte/Charlotte, North Carolina

• GPA 3.3 on a 4.0 scale

• Related Courses taken include, but

are not limited to:

o Microbiology with Lab

o Organic Chemistry with Lab

Experience: Restaurant Manager – LaStrada Pizza & Pasta, Wesley Chapel, NC October 2005 – March 2013

• Server/Cashier – greeted guests, managed the billing process

• Manager/Troubleshooter – closed out cash upon shift end, employee & customer service support, trained new employees

File Auditor – Crown Castle, Charlotte, NC

May 2009 – August 2009

• Audited files for accuracy and purged duplicate documentation Nanny- Griffiths

May 2013-November 2013

• Responsible for well-being and primary care of two children 20+ hours/week Account Manager – Mary Kay Cosmetics

May 2013-present

• Sold more than $2,000.00 of product in first month

• Delivered Sales Presentations to Customers

• Maintained organization of products and sales

Account Manager/Marketing Kompani Group

November 2013-March 2014

• Created marketing materials for external clients

• Make cold calls for certain and set meetings for clients

• Follow-up in regards to inquiries

Director of Business Development- Telforce Group

April 2014-May 2015

• Executed first contract in the first 30-days on the job

• Re-negotiated 2 existing contracts

• Manage and grow existing accounts in the Southeast region

• Cold call (20 per day avg)/ follow-up/ meetings with potential clients

• Travel roughly 50% to meet with clients and attend networking events Activities: Kinesiology Student Organization Member Charlotte Bobcats- Rally Cat Professional Cheerleader

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