Office Executive

CURRICULUM VITAE

Vinai Kumar Yadav

Address: - H No 6, Kataria colony,

Near Apna Enclave Gurgaon HR

*-****-*************@*****.***

Phone- +91-784*******,888-***-****

Career Object:-

To work in a challenging environment which provides me ample opportunities for learn and growth. I wish to continually learn and attain the job satisfaction by the optimum utilization of my qualifications and experience or contribute towards the objective and growth of the organization.

Current Experience:-

Working with Videocon D2H-Bharat Business Channel Limited as a Executive in Greater Noida location, from July -2013 to till Date.

Job Profile:-

Allocation of customer complaints via SRs and Tickets

Responsible for Financial Transactions (FT) posting of Activation charges and other discounts and charges.

Coordination with IT for system related Issues & Implementation of changes in Billing.

Waiver control and analysis - Monthly reporting of waivers.

Reduction of customer complaints pertaining to Billing.

Reconciliation of Daily MIS of SRs, IT-Helpdesk Ticket & Mail cases data.

Responsible for Long term recharge discount posting as per daily recharge reports.

Previous Experience:-

Worked with Reliance Back office, as a Executive in from July- 2010 to July -2013.

Role and Responsibilities:-

Reliance Prepaid fresh activation, MNP (Mobile number porting), Reactivation & ownership change.

Making master of the Reliance Prepaid cafs and physical validation & Caf audit through CRM & Kenan software.

Excellent in MS Excel. (Hlookup, Vlookup, Pivot Table, Index, Offset

Well versed with MS outlook 2010.

Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data.

Working on CRM and Citrix Software’s.

Sending Daily, Weekly, Monthly MIS Reports & Dashboard to respected circles for Validation of Numbers Barring and Churn Status.

Professional Qualification:-

B.C.A. (Bachelor of Computer Application) completed from “ MCRPV University ” Bhopal (M.P.)

Academic Qualification:-

Qualification Board/University Year

10+2 U.P. Board 2005

10th U.P. Board 2003

Personal Details:-

Father’s Name : Mr.Lalji Yadav

Mother’s Name : Mrs. Kalawati Devi

Date Of Birth : 15 –Jan-1987

Marital Status : Single

Nationality : Indian

Linguistic Language : Hindi, English

Hobbies : Watching Movie and Listening Music.

DATED:

PLACE: ( Vinai Kumar Yadav )

Contact this candidate