Customer Service Office

Mercy Servio

*** **** ******** **., ***. 9-248-***-****

Ferndale, MI 48220 ***********@*****.***

www.linkedin.com/in/mercyservio

“Motivated to achieve for company Success”

Committed, self-directed Administrative Experience, Office Coordinator and Secretary seeks rewarding career utilizing my professional office coordinator experience and client relations expertise.

Key Accomplishment

Dependable and detail oriented payroll and office coordinator professional

Successful in meeting deadlines and working under pressure

Able to multi-task, organized and focused

Excellent organizational and communication skills, committed and focused with high energy level and integrity

Qualifications

Knowledge of MS operations; Excel, Word, PowerPoint, Windows 98-2000, 2003, XP, Vista, Gantt, Chart, Visual basic, Access, Outlook, Publisher, Web design, Front Page

Alphabetical and numerical filing, letter and memo writing, shorthand, data entry, employee payroll and scheduling, operating multi line telephone

Personal Attributes and Abilities

Have strong oral, verbal and communication skills with ability to listen and maintain support levels

Highly organized, detailed and self-directed, Innovative and enthusiastic, customer-oriented

Possess supervisory, decision-making problem solving and excellent customer service skills and office detailed

Excellent interpersonal skills, posses high level of integrity, dedicated employee

Exceptional typist, proven 70 wpm with 98 % accuracy

Volunteer Associations

Northwestern Business College; 1994 - 2005

Hazel Park Works Skills Alternative Education; 2006 –Present

Grant Early Childhood School; 2009 – 2011

Roosevelt Primary School 2011-Present

St. James Church; 2009-Present

Professional Employment History

Substitute Teacher EDUSTAFF (Grand Rapids, MI) 2013-Present

Substitute Teacher PCMI Staffing Agency (Portland, MI) 2010-Present

Substitute Teacher/Secretary Ferndale Public School (Ferndale, MI) 2009-2010

Substitute Teacher Hazel Public School (Hazel Park, MI) 2009-2012

Office Support Dr. Sandra L. Ellis MD Office (Southfield, MI) 2010-2012

Student Advisor Work Skills Corporation (Ferndale, MI) 2005 – 2006

Office Coordinator Work Skills Corporation (Hazel Park, MI) 2006-2008

Tutor/Program Aid Wicker Park Learning Center (Chicago, IL) 2004 – 2005

Service Manager Double Tree Club Chicago/O’Hare (Chicago, IL) 2000 – 2002

Education

Master’s Degree Keller Graduate School of Management (Chicago, IL) Current

Bachelor’s Degree DeVry University (Chicago, IL) Technical Management

Associates Degree Northwestern Business College (Chicago, IL) Hospitality Services

Certificates

Michigan substitute teaching certification State of Michigan 2009-Present

CPR United Way (Early Learning Communities) 2013

First Aid United Way (Early Learning Communities) 2013

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