Customer Service Sales

DEVONYEI FRAZIER

**** ******** ******, *******, ** 94621 • (510) 850 – 7375• **********@*****.*********:**********@*****.***

mailto:**********@*****.***

mailto:**********@*****.***

PROFILE

I am qualified, results oriented professional with excellent interpersonal, oral, and written communications skills. I have the ability to communicate effectively with customers to deliver positive results. I am focused with an eye for detail, organization and prioritizing projects. I am proficient and accurate with alpha/numeric data entry, offices skills and equipment. I work well under pressure and I have a willingness to learn.

SKILLS

• Public contact skills

• Modern office methods

• Word Processing

• Data Entry

• Multitasking

• Knowledge of correct English usage, spelling, grammar and punctuation

EMPLOYMENT

MV TRANSPORTATION

Dispatcher July 2014 -- Current

Office Assistant

Provide clerical support to drivers as well as office. Providing customer service to general public, Programs and parents. Process incoming mail. Providing counter service to drivers and general public. Entry of data. Produce various reports using Microsoft programs. Establish and maintain effective work relationships with those contacted. Able to perform duties under high levels of pressure.

YOUTH UPRISING July 2013 – August 2013

Summer Intern

Office Assistant/Oakland Fire Department Admin. Office

Provided clerical support to Administrative staff. Produce various reports using Microsoft programs.

Provide customer service to general public via phone and counter service regarding inquiries about Fire policies and procedures. Process incoming and outgoing mail in an effective and timely manner.

S & I CONSTRUCTION November 2012 – January 2013

Design Center

Telemarketing Sales Representative

Deliver prepared sales talks reading from scripts. Answer telephone calls from potential customers. Schedule appointments for sales representatives with potential customers. Establish and maintain effective work relationships with those contacted in the performance of my required duties.

KAISER PERMANENTE June 2011 – August 2011

Regional Flow pool

Summer Intern/Administrative Asst.

Provide administrative support to office staff. Customer service. File maintenance. Answer phones. Shipping invoice management. Data entry. Maintained centralized records such as contracts, project files, and shipping invoices.

EDUCATION

Fremont High School, Media Academy

Diploma awarded, June 2012

COMMUNITY SERVICE

Rainbow Recreation Center

Volunteer Recreation Leader

REFERENCES

Ernie C. Romero -Kaiser Permanente: 510-***-****

Jermain Jenkins- Kaiser Permanente: 510-***-****

Yvette Harris-Wallace- Oakland Fire Department: 510-***-****

June Miller-Earl- Oakland Fire Department: 510-***-****

Anita Russel- Youth Uprising: 510-***-****

Genesis Rubin- Youth Uprising: 510-***-**** ext. 120

Contact this candidate