Customer Service Management

Mirza Baig

**********@*******.***

Systems and Network Administrator

CERTIFICATIONS

Comp TIA A + (Hardware/Software)

Comp TIA Linux +

Comp TIA Network +

Two Years Diploma Computer Network and Security

CCNA Certified (Routing & Switching)

CCNP (R & S) in progress

TECHNICAL EXPERTISE

NIX Network Applications: Apache (1.3.X, 2.2.X), ProFTPd, vsftpd, Nagios, TCP-wrappers, SSH (using shell, SFTP, SCP, port forwarding, tcpdump, Rsync,

Servers:

WEB SERVERS: APACHE Web Server with Virtual Hosting and Alias Directories.

FILE SERVERS: FTP, NFS, SAMBA Servers & Clients Management

DNS, DHCP, NIS Servers,

KICKSTART Server, YUM Server and Oracle Virtual Box (OVM)

Back-up and restore of all critical resources including router & switches IOS, DHCP, DNS

Configured ACLs, NAT pools, PAT, VPN.

Well working acquaintance in Linux environment

Working knowledge of, DHCP Server, DNS Server, Proxy Server on Linux and windows.

Setting up Secure NFS Servers with multiple Clients for File and Disk sharing.

Setting up SAMBA servers, to enable Windows clients to communicate with Linux without the need of additional software on the Windows side.

Configured NIS Servers for Centralized and secure Password and Login Management

Linux user management creating, changing group, and assign permission on resources

Recover of root password securing terminals.

Operate FTP SSH Samba Server in Linux Environment

Knowledge of SNMP protocols.

Experience working on Active Directory managing user accounts.

EXPERIENCE

Time Warner Cable Business Class.; New York, NY Mar 2010 - Present

Systems Administrator

Building new servers with respect to company defined policies.

Experience working on VMware vSphere ESXi 5.5, its installation and configuration.

Experience working on ESXi shell and cli.

Create and deploy virtual machines.

Create and configure VMFS and NFS data stores.

Managing virtual machines clones and templates.

Checking apache & mail logs to troubleshoot webserver and mail server related issues.

Creating, destroying volumes. Adding space to existing volumes.

Created, documented, and implemented back up and disaster recovery plans.

Support internal users in mapping PC s and Laptops to databases.

Created, Set up, and administered all user accounts on servers.

File system management with ACL.

Configuring and managing network interfaces.

Samba Server configuration with Samba Clients

OS Imaging experience with Linux and Windows machine captured and deployed images using server 2008 and 2012 environment.

Windows administration via Active Directory: managing users, computers, shared resources and patch management.

Installed and configured iSCSI server to provide virtual storage disk for window/Linux users.

Build and managed Nagios monitoring tool for service related issues.

Ability to work in fast-paced environments with daily release schedules.

Performed physical security using drive encryption utilities, BIOS security and boot loader security.

Performed system security by applying SELINUX policies, IPTABLES rules and TCPWRAPPERS.

Password security for all user accounts by using PAM, PGP and Cryptographic utilities.

EXPERIENCE (Continued)

Network Administrator

Experienced in TCP/IP Networking, Routing, Switching.

Performed Router configurations and troubleshoot LAN inter-networking problems.

Router configurations with rip scripts.

Setup point to point and point to multipoint tunneling.

LAN troubleshooting.

Windows XP Network- Introduction, Configuring TCP/IP & other protocol, creating network connection.

Network Connectivity- Managing Workgroup Connection, Understanding Domain Connectivity, Solving Connectivity Problem.

Installation & configuration Cisco Voice over Gateway for phone system.(VoIP).

Setup point to point and point to multipoint tunneling (BCE installations).

Cisco Switch configuration: Setup default-g/w, configure and secure ports.

Configuring VLANs on Cisco switches. Use of 802.1Q trunking between switches.

Knowledge of IPv4 subnettings and IPv6.

Modem configuration of other vendors (CISCO, UBEE, ARRIS, MOTOROLLA, SMC).

Completed Cisco courses and training inside group administration.

Provide remote installation of videos services like (ATX, VECIMA).

Managed Cisco ASA Firewalls Security:

Create ACL block and permit traffic in and out internal network.

Configuring DHCP to hand out internal LAN IP’s

Configuring NAT traffic via port forwarding.

Configuring site-to-site VPN traffic via IPsec and remote VPN traffic via SSL/IPsec.

Coordinate with vendors to install firewalls, routers, bridges, and switches.

EDUCATION

Pace University,

Manhattan New York 2011-2012

RHA 030 Red Hat Linux Essentials

Acquiring skills and understanding of command line functions.

File systems.

Users and groups management with ACL

Bash shell and Python scripting

Process management.

Text editor.

Network applications.

Searching and organizing data, and graphical applications.

RHA 130 Red Hat Linux System Administrations

Mastering tasks such as ;

Hardware and device configuration.

File system management.

User administration.

Network configurations.

Kernel services.

Attaching new Linux systems to a corporate network,.

Configuring the new systems for end-users, and troubleshooting.

The Anthem institute,

Manhattan, New York.

Two year Diploma in Linux & Computer Networking and Security. 2007– 2009

Course Include:

Established networking concepts and OSI models.

Administer Windows Server (managing users and accounts 2003 platforms)

Work with Linux (Redhat 5/6 and SUSE Linux )

Exchange server administration.

Configure Routers

Implement wireless connectivity

Repair and maintain computers

Learn about CISCO fundamentals and security, network security, A+ hardware and software and computer forensics.

Introduced to customer service concepts and learn to troubleshoot problems with home PCs.

Bachelor of Science. 1991-1993

Physics, Chemistry & Math

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