Service Quality Assurance
Resume:
Robert F. Martz
Boiling Springs, SC 29316
Phone: 864-***-****
Email: ********@*****.***
COMPANY: BMW Manufacturing Corporation Greer, SC
TYPE OF BUSINESS: Manufacturing Of Performance Luxury Automobiles DATES OF SERVICE: December 1987 – June 2015 28 Continuous Years POSITION: Supplier Quality Assurance Engineer
JOB DISCRIPTION: Develop, manage and ensure supplier part quality compliance to all requirements, processes and quality systems, meet design specifications established by industry and customer.
RESPONSIBILITIES: To develop, manage and ensure quality planning activities of supplier parts using various tools to include Risk Assessment, Failure Mode and Effects Analysis, Poke Yoke and Control Plans. The eradication of defects using statistical analysis, root cause analysis tools and problem solving processes.
Document, communicate and contain supplier issues. Participate in the 8D process for the implementation and validation of corrective actions. Involvement of continuous improvement processes at supplier. ACHIEVMENTS: Elected to new model launch development team Nominated as Calibration Test Officer
Managed electrical/ electronics laboratory
Received several Service Awards for permanent design implementation improvements PRIOR EXPERINCE: Automotive Service Excellence (ASE), BMW and Honda Master Automotive Technician References Available Upon Request
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