Customer Service Microsoft Office

Kevin Mohamed

Home Address:

** ***** *****

Toronto, Ontario

M1T 3W9

H: 416-***-****

C: 647-***-****

**********@*****.***

Education

Seneca College, School of Computer Studies

Computer Programming and Analysis

Expected to graduate in late 2014

Experience

Sales Associate, The Home Depot

April 2012 – November 2014

- Assist customers with all inquiries in several departments of the store

- Trained and working in 3 different departments

- Forklift, Reach Truck and Order Picker certified

- Commitment to quality and customer service

- Works extremely well independently or as part of a team

Webmaster/Developer/Computer Consultant, Field Recruiting

2012-2013

- Created website and database for market research respondents

- Technical Support for office equipment (Laptops/printers/PCs)

- Administrative Support for Windows, Microsoft Office, other software

- Provide advice and consultation for the technology in the office

- Configuration, diagnosis and maintenance of hardware equipment

- Occasionally conducted market research calls and booked respondents

Developer, Iposco Systems

2011-2012

- Developed new company website

- Began development on custom digital signage software

- Maintained and upgraded office technology as needed

Webmaster/Service Coordinator, Living Assistance Services

2010-2011

- Revamped company website as well as monitored traffic and produced reports

- Performed administrative and clerical functions

- Provided technical and administrative support for marketing projects

- Answered all incoming calls and emails and dealt with them in a timely fashion

- Invented an easier way to locate PSW’s for clients based on proximity

- Maintained, updated, and edited the company website.

Market Research, BBM Canada

2007-2008

- Conducted telephone based interviews with high degree of accuracy and intergrity

- Exercised courtesy and professionalism to all respondents.

- Maintained company dialing standards and confidentiality of all collected data

- Ability to type a minimum of 80 words per minute

References Available Upon Request

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