Customer Service Sales Representative
Resume:
Kerrie G. McDonald
London, ON N5Z 2K6
********@******.***
PROFILE
Customer Service/Inside Sales Representative with over 25 years experience. Strong customer relationships based on service, support and follow-through. Proficient in the following computer applications: Filemaker Pro, PC Windows, Microsoft Office, Excel and Word. An experienced professional who excels in uncovering customer needs and providing solutions.
AREAS OF EXPERTISE
* Customer Service * Record keeping
* Quality Testing * Production planning
* Inventory * Troubleshooting / Resolutions
* Contracts Administration * Quality Assurance
* Shipping & Invoicing * Communication & Co-coordinating SELECTED ACHIEVEMENTS
• Implemented ISO Quality System that resulted in the company receiving its ISO status. Company Work Instructions, Procedures and Quality Manual
• Wrote up ISO Quality Internal Audits for auditors
• Trained all employees in every aspect of Quality System
• Coordinated changes to our ESP for better flow of information
• Maintaining inventory for all accounts
• Produced a Calendar Program for all across Canada EMPLOYMENT EXPERIENCE
Cantwell Cullen & Company
Zodiac Aerospace IntraConnect
Inside Sales Representative June 11,2012 to October 23,2014
* Accurately entering new and repeat orders
* RFQ's
* Expediting material
* RGA's
* Preparing First Piece Inspections
Senton Printing & Packaging Inc. October 7, 1993 to June 8, 2012 CSR/Inside Sales Representative
• Accurately entering new and repeat orders from customers
• Follow through with production of orders
• Receiving customer drawings, proofs initiating new orders
• Estimating
• Directing calls to the appropriate department
• Communicate and coordinate with all departments regarding production
• Releasing material from inventory
• Meeting with customers
• Attending Press Approvals
• Receive and log customer complaints and requests for credits
• Contacted customers regarding shipping of material to ensure capabilities are met for customer requirements
Quality Management Representative 2001 to 2012
• Quality Internal Auditor, Auditing company employees and procedures
• Advisory Council Member
• Employees report concerns to myself and I then report to the Advisory Council with concerns
• Maintaining Quality within the company
Calendar Coordinator 1995 to 2005
• Working with Real Estate Agents across Canada to produce calendars for their marketing program
• Data Entry of orders
• Entering payments
• Sending out proofs for personal imprinted calendars
• Overseeing all aspects of Calendar Production, shipping & invoicing
• Sorting calendars into branches for shipping purposes
• Filling trucks to ship to destinations
Quality Coordinator 1996 to 1998
Writing up Work Instructions, Procedures and Manual for ISO 9000 Training all employees on ISO Procedures
Internal Auditing Prepare for Auditors to come in and audit company Inventory Controller 1995 to 1996
• Entering and adjusting inventory
• Entering of packing slips
• Releasing Material
• Year End Physical Count
Nortel Support Group October 1993 to July 1995
• Operation of a bagging machine to seal parts
• Assembly of telephone kit parts
• Docket write up for kit parts
• Preparing packing slips for material to be shipped Health & Welfare Canada
Chatham ON February 1989 to 1992
GIS Clerk
Reviewing applications for GIS supplement
Processing applications for payments
Chatham Public Library 1985 - 1989
Chatham ON
Circulation Department
Customer Service
Overdue accounts
Working front desk
Department of National Defence May 1981 to March 1983 Kitchen Help
Prepared meals for the Army while on base or out for maneuvers Salads, sandwiches, hot meals, clean up of mess hall, dishes Government Services March 1981 to Aug.1982
Contract Work
Typing up Job Specs for bidders/contractors
EDUCATION
Fanshawe College Sept. 1980 to Feb. 1981
Office Administration Diploma Received
REFERENCES
Paul Wilmink: 519-***-****
Roger Ecker: 519-***-****
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