computer desktop/admin/networking
Resume:
Bhavna Patel
**** ******** **** *****, ********, TX
**********@***.***
**********@******.***
Objective: To obtain a challenging position that will utilize and expend my technical and administrative knowledge in computer hardware and networking. Extensive knowledge in information technology.
College Degrees:-
William Rainey Harper College, Palatine, IL, 1999
Associate Degree in Science
DeVry University, Addison, IL 2001
Bachelors of Science in Computer Information Systems
HEALD COLLEGE Portland, OR 2002
CCNA: Cisco Certified Networking Associate
Certified Professional:-
MCSE: (Microsoft Certified System Engineering) ID# 1395395
MCDBA: Microsoft Certified Database Administrator
SQL Server 7.0 – 2000
Blackberry BES certified – 2007
Work Experiences:-
Budget Lodge, Channelview, TX, (Jan 2009– March 2015) Assistant Manager
- Manage account payable, account receivable, scheduling, and purchasing activities.
- Work closely with payroll, maintenance and custodial
- maximize hotel sales; meet sales targets by working closely with marketing and technology.
- Professionally manage, quality maintains and provide 100% satisfied customer service.
Verizon Wireless. Houston, TX, (July 2005 - Jan 2008) WDTS - Technical Analyst IT
- Provides Tier 3 internal Technical Support for all version of Wireless Data Products (i.e. PC Cards, Advanced PDA Devices for example Blackberry, Windows Mobile, and Palm OS)
- Including advanced installation and configuration troubleshooting on multiple OS including Win 98 SE, ME, 2000, XP, Vista, MAC OS X, and Linux.
- Configured Microsoft Exchange server on advanced devices via Exchange active sync and PC Monitor (Nokia Intellisync).
- Tracks customer impacting issues and trends. Work together with various vendors to resolve these escalated issues in a timely manner.
- Use Remedy ticket tracking system to run crystal reports to trend known issues.
- Worked on special projects which include end user training and specializing as a Blackberry SME (Subject Matter Expert)
- Supported PC Card Installation and configuration.
- Supported Advanced PDA devices. Worked with Blackberry’s Windows Mobile 5, Pocket PC 2002 and 2003, and Palm OS.
- Blackberry Tier 1 and Tier 2 Certified
-Total commitment to customer satisfaction and service.
Stream Inc. Corp. Beaverton, OR 97005 Technical Support tier II. (Aug 2000 to June 2003)
- Promoted to Tier III, Escalation & Professional DSL / LAN Escalate DSL/Broadband and speed issues to MOC, Enterprise.
- Work directly with Central Office, Field technician and Enterprise with ATM/PVC technology and provisioning to correct circuit.
- Professional technical support on DSL as well as wireless DSL ex.VDSL and IDSL. Configure and install external Cisco routers/Modems (cisco675, Cisco 678 and Aroscom) and internal modem (intel2100, 2200 and Cisco 605).
- Provide high technical knowledge on Local Area Networking, Hubs, Switches, Firewalls, and proxy Servers with Windows, Macintosh, and IMAC.
- Handle calls with best customer satisfaction, professional and resolve issue quickly.
S.J. Soft Links Inc. Ahmedabad, India
Networking Administration (February 2000 to June-00)
- Assign users, maintain password & security logins, Updates, & operate computers.
- Installing and configuring Windows NT Server and Workstation
- Setup, Configure, and Support TCP/IP, IPX/SPX, NetBEUI Protocol
- Installing and configuring DNS, WINS and DHCP
- Setting up, Administering User and Group accounts,
- Installing and configuring modems and RAS
- Setup and administer network printers, Plotters & Troubleshooting challenges.
Circuit City Corp. Office Schaumburg, IL Administrative Assistance: (May 1999 to Dec 1999)
Assist in the preparation of office meetings, orchestrate the process
of incoming and outgoing mail, create and format schedules, maintain
and protect all confidential information, assist with office’s
advertising needs and responsible for the creation of letters, labels,
and all other forms of printed communications. Handle busy phone
lines; work on Extensive knowledge on Microsoft office.
Nordstrom Schaumburg, IL 60194 Customer Service: (Nov. 1996 to Jan. 1999)
operated a cash register, prepared inventories, and orders for the
goods required and sales, experience of EPABX system, and, provided
high quality service to customers.
William Harper College Palatine, IL 60067 Computer Consultant: (Aug. 1998 to Dec. 1999)
Maintain computers and assist users with hardware and software
challenges. Help users with Windows 95, Windows 98, and Microsoft NT
excel Microsoft word and printing files.
Specialized:
Networking and Administrative in Operating Systems
Networking in Windows, Cisco, and SQL 7.0
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