Support Service
Resume:
PROFESSIONAL OBJECTIVE
Seeking IT System support position in a company that provides opportunities to make a contribution to organizational goals through continuous professional development.
QUALIFICATIONS PROFILE
HP Server Certified
Banking and medical application support
Design & installation of computer networks
Deal with ongoing IT issues on personal computers& Servers
Windows 2003 /2008 Server, Win XP, Vista and win7
Microsoft Office, include Excel, Word, PowerPoint, Outlook and other programs
IT Strategy, Design, Business development and Plans.
Install, configure, and maintain OSX, Windows, and Linux based systems
Team Work
Innovative IT Initiatives
Project management and Life Cycle
TCP/IP Network (LAN, WLAN, VPN)
Tools: Solar wind, DMWARE
Ticketing System: Connect Wise,Track-IT, Ninjato,Remedy,HelpStar,Cherwell
PROFESSIONAL EXPERIENCE
08/2014 –Present
Mattress Firm (www.mattressfirm.com)
Full Time IT System Support L2
Offered level 2 application and system support to 2000 +Retail stores in US market include :
Configure Fortinet, Cisco Maraki routers and end users support
Troubleshooting HP and Xerox printers
Imaging servers,Active directory users and group policy management
Use SQL 2008 to build a 2000+Citrix Store Database in Azure Virtual terminals with configuration to make it work under Microsoft Dynamic AX 2012 (Retail POS )
Responded inbound E-Mails immediately and investigated tickets via Help Star 2010 SQL Service Desk ticketing system,25-35 tickets daily,A side from projects as per our minimum requirement
Implemented Microsoft Dynamic AX retail POS to convert 600 stores from IBM I series AS400 in the acquisition project
Do the server maintenance installation MS server and replace the faulty hardware
02/2014 – 08/2014
Go IT Service (www.goitservices.com)
Full-time IT Support
Migrate the end users computers and make final inventory for Fort Bend Schools and Admin district FBISD
Provide Help Desk Support for Windows 7, XP Pro, MS Office 2007, 2010.
Desktop Deployment Imaging - Win7 AIK
Doing the maintenance for HP & Apple desktop & Laptop computers
Install, configure and troubleshoot computers, computer related peripheral hardware, software and network connectivity.
Resolving operating system issues
Optimizing, updating, uninstalling, and/or reinstalling software
PC/Laptop & Mobile devices management and support
Remote site support of applications, systems and wireless and wired connectivity
Familiarity with troubleshooting networking equipment and TCP/IP.
Windows print server configuration and Active Directory domain access support
Enforce IT and IS computer systems policies; specifically, security policies
Provide end user training on system logins, printing, acceptable use policies, etc
11/2013 – 02/2014
Support.com Inc (Comcast)
11/2013 – 02/2014
Contract IT RSTU “IT Remote Desktop Services Tech.
Hardware support and troubleshooting
Application troubleshooting, ability to escalate to IS when necessary
Citrix published applications and desktops support
Windows OS computer support
Apple OS computer support
Able to work alone with minimal supervision
Work on various on-going technology projects as assigned.
Proactively provide service that meets or exceeds customer expectations and service levels.
Maintain and update Help Desk procedures and IT systems documentation to keep current.
Be present and visible at the Help Desk and available to users requiring technical assistance.
Respond to questions from callers and walk-ins; remotely assist staff with technology problems
Seven Seas Computer (LLC)www.sscomp.ae
May 2007 – Nov 2013
Full time IT System Engineer Team Lead support works in Dubai municipality and Arab Bank PLC
Give a Solutions for banking application troubleshooting and support such as (IBM I series –AS400ver. 5.4,6.1 -AFS,citrix panorama,Ultimus,Cold System,Eximbills,Archiving mail system, ATM Crystal Report, Safe Watch, Cashier System, Sig Cap, Hyperion;
Meeting with clients to determine requirements;
Working with clients to define the scope of a project;
Planning timescales and the resources needed;
Clarifying a client's system specifications, understanding their work practices and the nature of their business;
Liaising with staff at all levels of a client organization;
Defining software, hardware and network requirements;
Analyzing IT requirements within companies and giving independent and objective advice on the use of IT;
Developing agreed solutions and implementing new systems;
Presenting solutions in written or oral reports;
Helping clients with change-management activities;
Purchasing systems where appropriate;
Designing, testing, installing and monitoring new systems;
Preparing documentation and presenting progress reports to customers;
Organizing training for users and other consultants;
Identifying potential clients and building and maintaining contacts.
Kellogg, Brown & Root Inc. / Halliburtonwww.halliburton.com
Apr2003 – May2007
Full-time IT Senior Tech / KBR CENTCOM/ MEO-J, IT/ COMMO Office
Full Time IT Support for Cap Rock Communication Systems (IBM), v sat(installation, services), and I.T support
Programmer Tech. for Motorola CommunicationSystems.GP340 radio handheld, base station and repeaters -installation and services;
Remote sites support for laptop, desktop, Servers (HW&SW);
Assembling, installing and maintaining computers;
TCP/IP networking;
Provide troubleshooting and general computer support for Helpdesk and networking;
Provided PC support; Install and configure new software; add, change, and remove client accounts;
Setup email for Microsoft Outlook and schedule accounts. Verify data access requests for approval;
Troubleshoot and correct system problems. Identify source of hardware and software problems;
Installed and configure wireless bridges/Access points;
Monitored and troubleshoot Network systems by solar wind tools.
General Systems Company (GSC)
Nov 2000 – Mar 2003
Full Time IT Support (Artificial Intelligence Group)
Develop Microsoft platform solutions and client support for communications systems and major projects. Interface with clients to clarify and develop their business challenges. Analyze, and research Microsoft Infrastructure solutions for clients including network planning, operations network hardware and software evaluations, testing, and problem resolution;
Design many computer networks (WAN, LAN, &WIRELESS) in a deferent Iraqi state (UR Company, Al-Nasrea Site, Ministry of Industry and Mineral…south electric station control Basra etc);
Programming Antivirus Software designs & communications system;
Research in “Design and Implementation Of anti-web Browser Hijacking Program.”
EDUCATION
Bachelor of Science, Computer Science, 1999 Baghdad
Completed courses in artificial intelligence, computer communications and networks, database management, software
Engineering, system analysis and design, numerical analysis, computer architecture & principles of psychology.
High School Diploma, 1994
Ma'amoon High School
REFERENCES
Roberto Gomez
Supervisor Mattress Firm 5815 Gulf Freeway Houston,Tx 77023
Contact # 832-***-****
Iyad Kayyali
IT Manager Go IT
10190 Katy Freeway Ste 500Houston Tx 77043
James W Napier,
Senior Field Service, Cameron
4901 W Sam Houston Pkwy Houston, TX 77041713-***-****
Houston, TX, Cell: 832-***-****
Anthony Hall,
Senior IT communication Tech,, San Antonio, TX, Cell: 254-***-****
Afghanistan Cell: 937********, 937********
RakishAgrwal,
GM Enterprise Service, Seven Seas Computer
UAE-Dubai, Cell: 009**-**-*******
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