Management Manager

RHONDA A. THOMAS, Phd

**** ****** ******, *****, ** 20716 240-***-****, ******************@*****.*********:*********@*****.***

mailto:*********@*****.***

PROFESSIONAL SUMMARY

Program and Project Management Leading Global IT Teams Infrastructure Services Management Process Improvement Recruitment and Training Operational Performance Relationship Management with Customers and Vendors Technology Management Administrative and Matrix Management Mentoring and Coaching Service Delivery • Managing Business Priorities and Risks Managing Technical Teams Creating Training Plans Attained PHD specializing in Organization Management and Leadership Professional Development

AREAS OF EXPERTISE

●Program Management

●Research and Development

●Portfolio Management

●Theory Application

● Writing and Editing

●Project Management

●Targeted Customer Solutions

●Presentations and Training

●Quality Assurance

●Change Management

●Creative Problem Solving

●Professional Development

●Technical & Training Documentation

●Team Building and Management

●Resource Planning and Management

EDUCATION

PHD

Capella University, Minneapolis, MN

Organization Management and Leadership

MS

University of Maryland University College, College Park MD

Information Technology

BS

University of Maryland University College, College Park MD

Information Systems Management

AA

Strayer University

Computer Information Systems

PROFESSIONAL EXPERIENCE

SCIENCE APPLICATIONS INTERNATIONAL CORPORATION (SAIC)

Washington, D.C.

Service Line Team Lead

07/13 to Present

Provide program execution support.

Support development of program offerings.

Responsible for re-deployment of Service Line direct reports.

Responsible for technical execution and issue resolution for program.

Responsible for recruiting and career development in Service Line area.

Conduct performance reviews and ratings for Service Line direct reports.

Provides input for performance review of program direct reports.

Coordinates technical execution in support of and under the direction of the program manager.

Oversees direct technical work and manages performance and career development of Service Line direct reports.

SAIC/Environmental Protection Agency

Washington, D.C.

Infrastructure Services Manager

11/10 to Present

Program management execution.

Leads and manages a team of IT professionals who provide technical support to the EPA.

Responsible for service delivery, task order staffing, technical performance, reporting, and ensuring all necessary deliverables are prepared and submitted in a timely manner.

Works closely with on-site government personnel to execute the Shared Services team’s mission.

Initiate, derive, and accomplish implied tasks from formal direction and anticipate requirements for a variety of planned and unplanned efforts.

Accountable for the operational and technical performance of the team.

Directs and manages internal/external communications and all functional program activities to meet performance objectives.

Integrates all functions and activities necessary to perform the project/program to meet the customer requirements.

Provide proactive leadership and direction of personnel performing task order functions.

Assess performance of subordinates and coaches them as needed.

Responsible for all aspects of day-to-day line management.

Responsible for staff development.

SAIC/DeWitt Army Hospital

Fort Belvoir, VA

IT Manager

11/08 to 11/10

Planned, organized, and developed, schedules for the department’s projects. Interfaced with technical team to coordinate report workload and resource assignments to management.

Interfaced with executive command staff, management and technical teams on the status of projects at the facility.

Interfaced with the facility’s end users as the CIO/COTR/CTO representative for project coordination.

Developed briefing materials for CTO/CIO to be used with the executive command staff and customers.

Supported the maintenance of all technical project plans/training documents that are developed and maintained within the department.

Worked with management on project proposals, bids, contracts, estimates, and schedules.

Identified and assembled the appropriate blend of resources to meet project needs and requirements; manage contractors.

Coached and advised team members to accomplish project goals, meet established schedules, and resolve technical/operational issues.

Controlled project requirements, scope, and change management issues.

Analyzed needs, recommended appropriate planning concepts and tools to be used for all facets of planning, scheduling and tracking projects.

SAIC/DeWitt Army Hospital

Fort Belvoir, VA

Senior Systems Administrator/Team Lead

04/08 to 11/08

Deployed new applications and enhancements to existing applications.

Gauged the effectiveness and efficiency of existing systems.

Collaborated with network staff to ensure smooth and reliable operation of objectives and processes.

Worked with executive command staff, decision makers, and stakeholders to identify goals and to resolve business systems issues.

Responsible for server support and maintenance.

Guaranteed system connectivity of all servers and applications.

Ensured compatibility and interoperability of in-house computing systems.

Conducted research on software and systems products to justify recommendation.

Monitored and tested systems’ performance.

ALTA IT/Lockheed Martin/United States Army Corps of Engineers (USACE)

Baltimore, MD

Network/Systems Administrator

11/07 to 04/2008

Managed the Symantec Antivirus Corporate Edition servers.

Maintained compliance with DoD standards regarding application updates and definitions.

Provided support to other system administrators.

Managed the Dell/EMC Storage Area Network.

Maintained the Symantec Backup Exec servers, applications, and robotic tape libraries.

Processed data restores.

Installed and configured Cisco VPN software for secure connection into the Army’s network.

Installed and configured Common Access Card (CAC) readers and software.

Maintained Active Directory objects.

Monitored WSUS server for windows updates.

Department of Homeland Security/Northrop Grumman IT

12/02-07/07

Immigration and Naturalization Service/Getronics Government Sol.

11/01-12/02

Baltimore, MD

Senior Systems Administrator

Provided on-site and remote application support to the Baltimore District office and other satellite offices.

Conducted maintenance on both desktops and laptops.

Responsible for hardware upgrades and replacements for all hardware components on both desktops and laptops.

Provided printer maintenance and repair.

Created and managed user shared drives and home directories.

Conducted remote network access orientation.

Provided direct user application support and management of user databases.

Performed remote management of desktops and laptops using LANDESK.

Responsible for desktop installation and configuration.

Laptop encryption for security and privacy.

Managed daily backups of user home directories, shared drives, and software applications.

Active Directory and Exchange 2003 management.

Responsible for diagnosing and resolving laptop, desktop, and network issues.

ARBROS Communications, Silver Spring, MD 09/00-11/01

Network Analyst

ESPIRE Communications, Columbia, MD 02/99-09/00

Facilities Program Manager

HRIN Corporation/CIG, Bethesda, MD 09/93-01/98

Information Systems Analyst

Technology and Professional Proficiencies

Hardware:

Desktops, laptops, Dell EMC, Hitachi, and HP 3PAR SANs, servers, printers, CISCO routers and switches, and hubs

Operating Systems:

Windows Family of Servers and Novell Netware Operating Systems

Applications:

Many COTS and in-house applications

Government Customers

United States Environmental Protection Agency (EPA)

Department of Homeland Security (Immigration and Customs Enforcement [ICE] and United States Citizenship and Immigration Services [USCIS])

United States Army Corps of Engineers (USACE)

Affiliations

Delta Mu Delta Business Honor Society

National Association of Professional Women

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