Customer Service Manager

JAMES EDWARD NORTON, JR.

***** ****** **** *** ****: 210-***-****

Bertram, Texas 78605 Email: *********@***.***

Objective: Continued expansion of my technical skills and knowledge.

Summary: Proficient at both surface mount and through-hole soldering. Also proficient in the use of digital multi-meters, frequency counters, RF power meters, NITS (noise and interference test set), oscilloscopes (digital and analog), T1 and E1 Testers, Sonet Test Sets (fiber optics, T1, DS3 ), DS3/DS1 Transmission Test Sets, Network, Frequency Generators, Data Acquisition Switches, DC supplies, Spectrum Analyzers and Thermal Stress Chambers. Was involved in continuous product improvement by collecting and interpreting test data to improve quality and design of the various Harris Radio Subassemblies.

Proficient in Word, Excel, PowerPoint, Outlook, Norton Ghost.

Work Experience:

Electronics Technician (Position Type: Consultant)

S&R Resources, Inc., Houston, Texas

October 2014 to January 2015

Contact: Sandra Lowery, President

Description: Continued testing and repairing of the Harris \ Aviat microwave radios to include: Mega Star Modulator, Demodulator, VF Orderwire, and the Decoder. Also tested and repaired the Legacy Modem, Cable Model, and Hi Cap Modems, M12, the High Level Mux, the Service Channel, the HLM 3XDS3, 4XDS3. Reimaged test computers, and repaired test stations that were not operational when received in Houston.

Electronics Technician (Position Type: Direct Hire)

Flextronics, Austin, Texas

July 2010 to October 2014

Manager: John Jamis

Description: testing and repairing of the Harris \ Aviat microwave ( RF ) radios to include: Mega Star Modulator, Demodulator, VF Order wire, and the Decoder. Also tested and repaired the Legacy Modem, Cable Model, and Hi Cap Modems, M12, the High Level Mux, the Service Channel, the HLM 3XDS3, 4XDS3, AlcaTel Lucent Ether Net Switch Cards and Modems, Mega Star MIF and the Constellation M & M Cards. Assigned as both a 5S Auditor and IPC 610 Auditor

Manufacturing Tech C (Position Type: Direct Hire)

Aviat (formerly known as Harris), San Antonio, Texas

October 2003 to July 2010

Managers: Steve Jones and Ken Squire

Description: Returned to the main floor and assigned to two work teams; the Mega Star MIF Team and the Constellation M & M Team. Assembled most of the cards in the MIF Cell. My primary position was to test and repair the Mega Star Modulator, Demodulator, VF Orderwire, and the Decoder. Also tested and repaired the Legacy Modem, Cable Model, and Hi Cap Modems in the Constellation M & M Cell. Additionally was cross-trained to test and repair the M12, the High Level Mux, the Service Channel, the HLM 3XDS3 and 4XDS3. Additonal duties were to also test and repair of the Customer Service Legacy, Cable, and Hi Cap Modems. Loaded and ran the environmental stress chamber for the Hi Cap Modem, and Cable Modems.

Manufacturing Tech B (Position Type: Direct Hire)

Harris, Customer Service, San Antonio, Texas

November 1999 to October 2003

Managers: Dan Wilke and Rocky Salinas

Description: Was brought in to repair the DVM Modems, DVSII, M12s, Protection Alarm Cards, 2nd IF Converter, and continued testing and repair of the Aurora modems. Additionally learned the Aurora radio tests.

Manufacturing Tech A (Position Type: Direct Hire)

Harris, San Antonio, Texas

December 1994 to November 1999

Managers: Tom Deberry and Mike Perez

Description: Worked on the shelf level test of the DVT 16, DVL and DVT 44s. Assigned to the DVSII bench, which included work on the shelf test, and testing and repairing of various boards to component level. Interpreting schematic diagrams, engineering test documents, engineering program documents. Also continued working on the DVM modems, and was cross-trained (test and repair to component level) on the Protection Alarm cards, M12 cards, and M22 cards. Once the DVM line was shut down, worked on the Aurora Modems (test and repair to component level).

Electronics Tech 1

Olsten, San Antonio, Texas

February 1994 to December 1994

Manager: Tom Deberry

Description: As a temporary employee, tested and repaired the DVM modems. Also, tuned wave guide filters for the 2, 6, and 10 GHz DVM radios. The test equipment used were O-scopes, multi-meters, power meters, network analyzers, and spectrum analyzers.

Education:

33Q Electronics Warfare Storage Subsystems Repairer

Graduated March 1990

Vocational Degree, United States Army

May 1989 to March 1990

Minor; Associates of Electronics Engineering Technology in Electronics

Graduated October 1986,

National Education Center

October 1984 to October 1986

Professional Activities and Organizations:

IPC-610-A auditor

Document Control and Inventory Control Representative

5S Team Member and Auditor

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