Customer Service Microsoft Office

YASHI MUDGIL

Permanent Address:

E-**,AryaSamaj Road

Uttam Nagar West

New Delhi-110059

*****.*******@*****.***

Contact no.- +91-987*******

Objective

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.

Work Experience

Sr. Operations Executive

DTDC Courier – Sep 2013 to Feb

General cargo enquiries and all associated tasks including accounting and invoice checking.

Experienced in arranging international courier and cargo with related documentation.

Customer service contact regarding track and trace and general enquires.

Always maintaining a high and safe standard of work ensuring the airlines excellent reputation is maintained at all times.

Involved in clearance for movement of cargo through consolidation.

Problem solve, again by liaising between management and clients

Recording information, such as items received and delivered and recipients' responses to messages.

Operations Supervisor

Cambata Aviation (Malaysian Airline) - Nov 2011 to Jan 2013

Handled the ground functioning for Malaysian Airlines.

Dealing passengers with gentle manners and providing an efficient check-in service for VIP’s with the special cares and carry out immigration Clearance, Security Clearance for departure.

Secure and maintain the information such as flight numbers, names of crew-members by receiving a copy of the manifest.

Involved in FedEx Flight operations some type of crew and paper clearance.

Planned and scheduled various activities related to flight releasing.

Educational Qualification

MBA (Aviation)

Banasthali University

2011

B.A.

Gokul Das Girls Degree College.

2009

HSE (UP)

Raja Ram Girls College

2006

SSE

K.K.Inter College

2004

Internships Undertaken

Project Title

OVERVIEW OF TERMINAL-3

Company and Place

T3 IGI Airport, GMR Group, New Delhi

Duration

JUNE ‘10 to July '10

Description

This is a very big project, which compromises the detailed overview of Terminal 3, New Delhi. T3 is a new and a very well modernized project of GMR Group with modern facilities. We are assigning for the floor operations that is, passenger handling, baggage clearance & baggage make-up & break-up area, and customer interaction during the training period. We also provide awareness about emergency conditions (Terrorist attack, fire case, and emergency aircraft landing.

Areas of Interest

Airport & Airline Operations

Ground Handling Agencies

Airport Planning

Logistics and Cargo

Computer Skills

Operating Systems: Windows (2007/XP)

Microsoft office

Academic Certificates

In N.S.S at school level

In Navotkarsh 2010, held at WISDOM, Banasthali

In state level in science competition

In Essay Writing Competition, 2006

In various fine arts activities

Personal Information

Date of birth- 8th Nov 1989

Father's name- Umesh C. Sharma

Marital Status- Unmarried

Languages known – Hindi & English

References

References are available on request

Declaration

I declare that the details above are correct and true to the best of my knowledge.

YASHI MUDGIL

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