Customer Service Sales
Resume:
Kuala Langat
Selangor
Malaysia.
Mobile Phone: +601*-***-****
E-mail: Q u e n c h ta n @ g m a i l . c o m
TAN Chong Hooi (Quen)
• Full Name: TAN Chong Hooi (Quen)
• Nationality: Malaysian
• Gender: Female
• Ethnicity: Chinese
•BOD: 21/06/1988
•Studies: Majoring in Business Marketing [Ba (Hons) Business studies]
•Contact number: +6016- 225 8419
Personal Information
• English
• Mandarin
• Cantonese
• Hokkien
• Malay
Languages
Objective
• Good communicator and good listener.
• Able maintain the good relationship with team worker.
• Enthusiastic learner who quickly grasps ideas and flexibility.
• Culturally literate with international experience having studied abroad.
• Highly motivated and dependable personal who committed to quality in every job tasks.
• Able to perform challenging tasks under pressure with confident. Profile
200 9 - 2 0 1 1 University of the West of England (UWE) Bristol, UK Ba (Hons) Business Studies
Second Class (Lower Division)
Course completed on June 2011
200 6 -2 0 0 9 INTI College Subang Jaya Selangor, Malaysia
- Certificate in Business Studies
- Diploma in Business Administration
Course completed on April 2009
200 1 -2 0 0 5 S.M.K S.A.S High School Selangor, Malaysia
- SPM Certificate
Education
Seek to gain work experience in FMCG industry and learn in a challenging environment.
201 1 -2 0 1 2 CBSA Berhad Group
S p e c i a liz at i o n : Sales & Marketing
I n d u s tr y : Advertising
P o s iti o n
J un e 2 01 2 Senior Media Executive
N o v e m b er 201 1 Media Executive
Jo b Descrip t i o n
• Responsible for driving sales of the company’s products, by identify new market opportunities, and build up strong customer base.
• Provide services & advertising solutions for existing customers ranging from SME to Corporate accounts.
• Plan and implement all marketing programs, promotion, and merchandising activities.
• Identify opportunities for the company’s products, assist in formulation and implementation, and evaluation of the account sales plan.
• Prepare weekly, monthly sale reports for managements and external vendors on timely basis.
• Handle customers’ complaints & enquiries.
• Need to ensure payment terms are adhered to and to ensure collections are done
Jo b A c hie v e m e nts
• Achieve yearly sales quota assigned & hit incentive trip.
• Consecutive achieve company monthly incentives.
Work Experience
201 2 -2 0 1 4 MALAYSIA AIRLINES
S p e c i a liz at i o n : Flight Attendant
I n d u s tr y : Customer Service
Jo b Descrip t i o n
• Serve as customer service employees on flights around the world.
• Responsibilities include taking care of passenger needs, serving food and drink, monitoring patron safety, and directing people during boarding and exiting.
• Communication skills and proper understanding of service techniques.
• Provide proper attitudes for foreseeing customer issues, recognizing safety issues, and following regulations put forth by government and associated agencies.
• Attend preflight briefings on details of the flight
• Ensure that adequate supplies of refreshments and emergency equipment are on board
• Demonstrate the use of emergency equipment
• Take care of passengers’ needs
• Writing flight reports
• Dealing with unruly passengers
• Assist passengers with special needs
• Reassure passengers during flight, such as when the aircraft hits turbulence Administer first aid to passengers, when needed
• Direct passengers in case of emergency
Work Experience
Feb 201 5 -Aug 2015 UPPER DYNAMIC
S p e c i a liz at i o n : Admin Clerk
I n d u s tr y : Wood Construction
Jo b Descrip t i o n
• Answer telephones, direct calls, and take messages.
• Dealing international client during overseas or international exhibition
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Complete and mail bills, contracts, policies, invoices, or checks.
• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Inventory and order materials, supplies, and services.
• Customer Service that have to speak with people outside the company, including potential clients.
• Performing data processing that writing letters or other documents, office managers need to keep their work free of mistakes.
• Organizational Skills that have many different jobs at once.
• Keeping them organized and straight is important. Work Experience
• Ability to work in team with a diverse culture and background.
• Good communication skill; able to speak four different languages.
• Identify, implement and evaluate strategies for the resolution of problems.
• Apply appropriate problem solving processes, critical and creative thinking.
Skills
Proficiency (Best = 10, Worst = 1)
S p o k en Wri tt en
English 8 8
Mandarin 8 8
Bahasa Malaysia 8 8
Hokkien 7
Cantonese 8
Languages
• Microsoft Office: Ms. Word, Ms. Excel, MS. PowerPoint
• Self- confident, initiative and able to work independently
• Have determination in learning new things
• Excellent communication skills
• Ability to adapt to new and dynamic working environment
• Ability to learn new skill in short period of time
• Ambitious whilst team orientated
IT Skills
Online shopping, Styling, Trending Item, E-commerce, Stock tracking. Interests and activities
Contact this candidate