Customer Service Project Manager

Larry Rosa

**** ******** ****** • Castro Valley, CA 94546

415-***-**** • ***@*********.***

Summary

Diverse, award winning commercial/editorial freelance photographer

published worldwide by some of the biggest names and sports brands.

earned multiple accolades and awards

featured on the Wheaties Box!

Clients include: Timex, K-Swiss, Hewlett-Packard, Saucony, TREK, Pearl Izumi, TYR, BLUE Bicycles, Chocolate Milk, Modelo Beer, Chobani Yogurt, Powerbar, Ironman Triathlon Series, ITU, Ministry of Tourism Israel, MetaMan Indonesia, Isle of Man TT Triathon, Zoot Sports, CLIF Bar Nutrition, Wheaties. Unique talent in capturing the emotion and feel of split second sporting moments is unrivaled and been demonstrated in events the world over.

In addition to photographic talent, has a strong business background, developed through extensive customer service experience and working with a diverse clientele, from corporate VPs to mom and pop. Communicate on every level and truly interprets clients needs; often pre-empting their ideas.

Skills

Specializing in on location live action photography, editorial/commercial assignments, studio lighting, post image production, Adobe Creative Suite, social media, marketing/advertising. Work Experience

2006 – Present Larry Rosa Photography Castro Valley, CA Professional Commercial and Editorial Photographer

• 10 years professional photography commercial and editorial experience

• Skilled in retouching including color correction, resizing, optimization, file output and image management

• Handled all marketing, social media, acquiring new clients

• Expert knowledge of Adobe Creative Suite software particularly Photoshop, Camera Raw and Bridge

• Strong team player with excellent leadership skills 2006 – Present Endurapix.com Castro Valley, CA

Co-Owner / Photographer

• Manage an international group of photographers for global coverage of endurance sports imagery

• Develop new business relationships

• Strong team player with excellent leadership skills

• Work with media buyers and magazine editors worldwide 2009 – 2012 Ironman Race Series Tampa, FL

Lead Photographer

• Coverage of newsworthy events, special guests and notable athletes for press and advertising

• Set daily schedules and manage priorities for team

• Collaborated with outside media agencies to ensure successful workflow

• Managed workload to meet strict deadlines

2003 – 2006 Hewlett-Packard Palo Alto, CA

Business Systems Analyst

• Supported the HP Corporate Legal Department. First point of contact for over 300 attorneys, paralegals and administrative assistants

• Created and presented ‘brown bag’ training sessions for administrative staff and attorneys resulting in reduced assistance calls

• Dramatically improved customer service by developing best practices for support team, creating follow up forms and establishing satisfaction surveys

• Demonstrated outstanding customer service which resulted in 9 performance bonuses 1998 – 2003 Hewlett-Packard Palo Alto, CA

Corporate Legal Webmaster/Project Manager

• Managed daily administration and operations of worldwide HP Legal Website, Standards of Business Conduct and the IP Jobs Website

• Designed and developed global multi language Legal Website for all of HP

• Lead production for development of Standards of Business Conduct Website which is a global core company standard and mandatory for all employees

• Successfully overhauled and updated websites to reflect HP/Agilent split by leading a team and completing project on time and within budget

• Created Online e-Seminars. Participated in and lead discussions about Legal Website and how it benefits the HP Legal community

• Created all art work for website and printed brochures using Photoshop, Illustrator and Quark

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