Customer Service High School

Johannah Baccaglio

**** ******** *****, *** ****, CA 95125

408-***-**** • **********@*****.***

PROFILE

Proficient in event coordination with experience in project management, fundraising, procurement, logistics, marketing and communications.

EXPERIENCE

Special Events Coordinator Presentation High School San Jose, CA May 2011-Present

Auction: Plans the largest annual fundraiser event for the school, which benefits areas tuition does not cover and allows 24% of the all-female student body to attend Presentation, despite their family’s means to pay. Negotiates all contracts and works directly with vendors for the event, including venue, caterer, bidding tool company, and auctioneer. Leads a committee of over 100 volunteers, working with chairs in various areas of décor, silent auction procurement, business, finance, live auction and smaller roles. Develops public relations materials with the graphic designer, fulfilling the vision and theme of the overall event. Created an entire sponsor program that proved to be a successful component of the event, profiting over $50,000 in the inaugural year of 2014. Consistently generates funds to support the event, with outreach to major donors, parents, alumnae and prospective families. Has made the event enticing to community members, making it a sell-out event all four years and increased net profit over 33%.

Fashion Show: Supervises the fashion show executive board and general committee, which are comprised of parent volunteers. Communicates regularly with the fashion show chair on event logistics and financial goals. Helps foster new sponsors for the show, in conjunction with the committee members. Solicits local business advertisements to support the event program. Works in conjunction with our public relations team and event chair to market event. Increased event net profit over 25%.

Golf Tournament: Work with the chairs and general committee to plan an annual golf tournament in the Spring. Create plan to maximize fundraising goals through event sponsorships. Manage all vendor contracts for the event, construct timeline and coordinate event day-of.

Special Projects: Led the largest celebration in the school history of the 50th Anniversary, which included a three-day event. Oversaw a steering team, which piloted an all-alumnae reunion, gala celebration and family picnic. Helped with decisions pertaining to marketing materials. Played a lead role with the gala celebration, managing timelines, event coordination, and production schedule. Managed logistics with a rental company of large tent being placed on athletic field, in conjunction with fire code, noise ordinances and proper permits.

Project Management: Responsible for managing the budgets for all events. Oversee variety of donor appreciation events. Foster new and strengthen current donor relationships.

Catering & Events Manager Decathlon Club Santa Clara, CA March 2010-April 2011

Management: Directed a four-person sales team for wedding and corporate events. Assisted with rebranding the events department by creating new marketing materials for the venue. Implemented program to build report with current members of the club and encourage expansion of events. Managed budget, conducted staff meetings and reported team progress to area director on a bi-weekly basis.

Customer Service: Trained sales team members to do walkthroughs of venue. Responded to inquiries within a 24-hour timeframe. Effectively communicated with potential clients as well as existing customers. Conducted surveys of clients to gain feedback regarding customer service of entire team.

Public Relations: Worked with corporate team to keep event department information accurate and updated. Contacted local venue magazines, newspapers and online databases to advertise venue.

Special Projects: Researched new vendors to put on “preferred partner” listing. Presented venue at local tradeshows and bridal showcases.

Event Coordinator A Catered Affair Santa Clara, CA March 2010-April 2011

Coordination: Increased wedding and corporate event business over 30%. Worked with brides and corporate clients throughout planning process, plus offered day-of coordination. Generated catering proposals and event contracts through other vendors. Conducted all site visits for events. Drafted layouts and organized all details for each event.

Catering: Learned “behind the scenes” catering techniques. Communicated with chef regarding new suggestions for events menus. Became proficient in scheduling program, accounting and database tools.

Special Projects: Networked with new vendors and got listed on their preferred partners. Managed all tastings for events. Responsible for growing business at new venue that owner purchased. Represented the company at CaterSource Convention in March 2009.

SKILLS

Software: Adept in Google Drive and Microsoft Office programs, which include Word, Excel, PowerPoint, Publisher and Outlook. Proficient in working with database and extracting reports, including financials.

Communication: Excel in skills pertaining to public speaking, customer service, group facilitation, teamwork with collaboration among coworkers.

COMMUNITY

Alumnae Member Delta Zeta Sorority December 2006-Present

Outstanding Executive Board Member Delta Zeta Sorority November 2005

Board Member Home Owners Association August 2014-Present

Volunteer Habitat for Humanity April 2014 and April 2015

EDUCATION

San Jose State University San Jose, CA Graduate Spring 2007

B.S. degree in Recreation and Leisure Studies with emphasis in Commercial Recreation; minor in Communication Studies.

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