Customer Service Representative
Resume:
LA DAWN LANGFORD
617-***-**** ***************@*****.***
Experience
Customer Care Representative
**-** – Present
Gem Plumbing and Heating Lincoln Lincoln RI
Handle customer inquiries both telephone and by email
Manage and resolve customer complaints as well as completing compliant procedure and documentation
Research required information using available resources
Enter new customer information into system
Update existing customer information
Provide customers with product and service information
Route calls to appropriate resource
Document all call information according to standard operating procedures
Complete call logs
Identify and escalate priority issues
Process orders, forms and applications
Clerk 09-13-10-13
EOHHS- Electronic Document Management Center Middleboro, MA
Receive and distribute incoming mail, messages and packages
Operate standard office equipment
Customer Service Representative
04-11 – 07/13
Empire Auto Parts 61 Robert Treat Paine Dr. Taunton Ma
Receive and process large volume of sales support requests by telephone, fax or email.
Resolve product support problems and answer questions about products offered.
Make outbound calls to update customers on the status of orders.
Obtaining and/or verifying account information, tracking and updating contacts.
Other office duties as needed i.e. filing, faxing, copying etc.
*More Upon Request*
Skills
Multi-Tasking Detail Orientated Crisis Management. Punctual Independent Call Center Knowledge
Attentive Ambitious Active Listener Optimistic Organized Siebel Knowledge Computer Efficient. Proficient Adaptive Leadership
Education
Cohasset High School
2005 High School Diploma
Newbury College
2005-2006 Hotel Restaurant: Major; Business Management: Minor
References
Upon Request
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