Customer Service Representative

Patsy Caraway

***** **. ****** *** *******, TX **053

PHONE (832) 574 – 0350

E-MAIL: ************@*****.***

PROFILE

I am a seasoned professional with 5 years of experience in leadership, initiative, and the ability to organize and manage multiple tasks. Skills include process improvement, outstanding customer service, team building, and project management. My objective is to obtain a position within your company, with opportunity for advancement.

EXPERIENCE

Administrative/Clerical

Endocrinology and Associate’s, Pearland Texas April 2012- Present

Greeting patients, file, photo copy, fax, mail

Help keep doctor on schedule and maintain efficient patient flow

Interface with doctors and maintain appropriate professional relations

Schedule and confirm appointments, follow-up visits and classes

Call patients to inform them that their order is available for pick up

Pre-School 1 teacher

Primrose, Pearland, Texas July 2014 – March 2015

Address parents concerns, data entry, relay work messages, prepare daily work

Receive and route paperwork, file, photo copy, maintain logs, order supplies as needed

Actively participated in development and implementation of initiatives such as interaction with children

Collaborated with Internal and External parents

Customer Service Representative

ACS (XEROX), Houston, Texas April 2013 – December 2013

Receive multiple inbound calls

Make outbound/follow-up calls

Provide quality customer service on every call

Recognizing and managing assertive calls from customers

Communicate, implement, and monitor compliance policies/procedures and related change to the business

EDUCATION

Houston Community College (Current)

1300 Holman St

Houston, TX 77004

SKILLS

40 wpm

High Proficiency in Microsoft Office

Strong organization skills

Detailed Oriented

Excellent written communication and documentation skills

Strong Multitasking skills

Strong Interpersonal Skills

Strong work ethic

Contact this candidate