Customer Service Microsoft Office

Andrew B. Wilson

Phone: 770-***-**** Email: **********@*****.***

Degree: International Affairs

Concentration: Business, Economics and Policy

Coursework highlights: Alternative Dispute Resolution, Economics, International Business, And International Economic Relations

Internship highlights: B2B communication/Sales/Marketing, Email Campaigns, Writing, Product Reviews Demos, and Trade Show

Software Highlights: Experience with Power Point, Word, Excel, Google Doc, Microsoft Office, Salesforce, Galileo, Sugar CRM, Prospector, and Salesforce Pardot. Introductory understanding of Adobe Photoshop and Illustrator.

Internships:

SalesLoft, Inc September-December 2014

Customer Success Assistant

Designed email campaigns for the Sales and Customer Service Departments.

Supported clients with product review and product reviews via join.me and phone.

Co-led and delivered of weekly client On-Boarding Training Process.

Maintained and updated client accounts through Google Excel, Salesforce, and SalesLoft Prospector.

B2B communication and Marketing.

VeriFone Systems, Inc June-August 2013

Intern - Marketing Assistant

Prepared product description articles for the company website and press releases.

Designed and implemented strategy to improve newsletter subscribers.

Participated in product updates through inter-department collaboration. Five Below Corporation (part-time retail)

Successful set-up experience of the new John's Creek Store.

Initial assignments included cashier, freight crew and customer service.

Promoted to Head Cashier within 8 months.

Organization Involvement:

Conversation Partner

Kennesaw State University Conversation Partners Program

The Kennesaw State University Conversation Partners Program aids international students with the development of the English language by partnering them with native English speakers. International and local students develop their understanding of multicultural communication in both the written and spoken mediums.

Civil Mediation Training

Competed 28 hours of Civil Mediation Education and Training approved by the Georgia Office of Dispute Resolution

Host for International client Team-building events for Alcon. Japan, Malaysia and Singapore.

International Club – KSU

Over 9 years of over all work experience

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