Customer Service Engineer
Resume:
RODNEY L. PHILLIPS
Wilmington, NC 28403
******.****@*****.***
EDUCATION:
NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC - B.S. Industrial Engineering, May 1998 OBJECTIVE: Seeking a responsible and challenging position in a growth oriented, progressive company where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth
ACADEMIC PROJECT WORK: Main researcher and member of four student team for senior design project: Researched and recommended methods for Rex Hospital(Raleigh, NC) to increase efficiency in their operating room procedures. Provided them with a user-friendly database to use. We also showed them techniques that other hospitals were utilizing with success. COURSES OF INTEREST: Manufacturing, Ergonomics, Inventory Control, Work Sampling Motion & Time Studies, Facilities Design, Quality Control, Job Scheduling, Simulation, Technical Writing, Public Speaking. COMPUTER EXPERIENCE: MICROSOFT WINDOWS, MICROSOFT OFFICE, C++, AUTOCAD, LINDO, ARENA, SAS/QC, MATLAB, MANFACT, VISIO, EZGEM, GEMSTALL, PUTTY, OUTLOOK, GOOGLE DRIVE.
JOB EXPERIENCE:
(5/10-1/14) PORT CITY DATA SOLUTIONS, WILMINGTON, NC Point Of Sale Technician/ Project Mgr – Perform software upgrades or install new Point Of Sale systems at petroleum/gas stations. Service area ranges from Maryland to Florida and requires 100 percent travel. Project Manager duties involves ensuring technicians report to their scheduled sites on time and all paperwork and status updates are submitted in a timely fashion; All corresponding data is updated via excel spreadsheet. Participated in several larger projects including: BP Price Rollback Program (2500 stores in southern states, Minnesota and Wisconsin), Shell FRN network project (100+ stores in DC, Maryland and Virginia), Exxon/Safeway Rewards Program (DC, Maryland and Virginia stores) and 7-Eleven acquisitions in Charlotte NC, Greenville SC, Pittsburgh PA, Buffalo NY and West Virginia markets
(8/07-11/08) DEL LABORATORIES, A DIVISION OF COTY BEAUTY, ROCKY POINT, NC Industrial/ Process Engineer -- Helped establish Labor Standards for major cosmetics and pharmaceutical company. Assisted manufacturing team resolving issues on the production floor. Write and execute IQ/OQ's, a protocol document established to meet the FDA's guidelines for manufacturing pharmaceutical products. Led and maintained processes on the production floor for waxes and shrink wrap using data collected. Participated in starting the 5S initiative at our facility. Responsible for spreadsheet that kept track of all sku's produced at the facility
(7/99-12/99) ATHOL CORPORATION, BUTNER, NC
Industrial Engineer – Time studies, flow charting and work sampling. Worked in the Trim Products Division, which was a facility that cut rolled goods into pieces that was then shipped to the customer. Did a lot of data entry using EXCEL spreadsheet. Discovered major bottlenecks in production including faulty equipment and lack of urgency by employees. Submitted final data to Plant Mgr for proof of findings.
OTHER EXPERIENCE:
(7/13-Present) BLUEWATER GRILL, WRIGHTSVILLE BEACH, NC Bartender – High volume restaurant that emphasizes on fresh seafood. Responsible for preparing custom beverages in a timely fashion for servers and bar guests also. Essential attributes are speed, ability to multitask, people skills and ability to perform under pressure. I am also responsible for training all new bartenders. In addition to these duties, we also host wedding receptions, rehearsal dinners and other functions in our upstairs dining room.
(4/08 – 5/10) RED ROBIN, WILMINGTON, NC
Server – Worked in a fast paced, kid friendly establishment. Extensive menu knowledge, expert customer service and attention to detail are some of the attributes needed to be successful in this position.
(7/09 ---12/09) AFLAC, WILMINGTON, NC
Sales Agent – Provided businesses and individuals with supplemental health benefits such as life insurance, short term disability and cancer insurance. Sales were obtained using leads and cold calling techniques.
(8/03--8/07) THE CHEESECAKE FACTORY, RALEIGH/DURHAM, NC Server/Bartender – Upscale casual dining restaurant with over 200 menu items. Detailed menu knowledge is an absolute must. Currently the highest per person volume restaurant in the area which demands an enjoyable visit to ensure the guests’ return. Also train new servers and bartenders in an effort to guarantee that they will become efficient at their job as a cheesecake factory employee once they complete the training program.
(1995 – 2003) OH BRIANS, RALEIGH, NC
Server/Bartender/Asst Manager – As a part of the management team, helped in day to day operations of the restaurant. Some of these duties included ensuring excellent customer service to all guests, making sure all servers/bartenders checkouts were correct, overseeing all food and liquor costs and validating the safe and deposits. This was my first job in management. It required a level of supervision of individuals as well as different departments to ensure that the restaurant ran efficiently as a whole. I was a manager here for 3 years.
References: Available upon request.
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