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Desktop support helpdesk technician

Location:
Pretoria, GP, South Africa
Posted:
August 25, 2015

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Resume:

Curriculum vitae

Of

Kamogelo Maria

Sekwele

CURRICULUM VITAE OF KAMOGELO MARIA SEKWELE

CONTACT DETAILS

FAX TO EMAIL:086-***-****

E-MAIL: ***************@*****.***

CELL NO: 076-***-****

ALTERNATIVE NO:073*******

POSTAL ADDRESS: 801 ZONE 7

GA-RANKUWA

0208

PERSONAL DETAILS

SURNAME : SEKWELE

FIRST NAME(s) : KAMOGELO MARIA

IDENTITY NO : 920-***-**** 08 5

DATE OF BIRTH : 02-04-1992

RESIDENTIAL ADDRESS : SAME AS ABOVE

GENDER : FEMALE

NATIONALITY : SOUTH AFRICAN

HOME LANGUAGE : TSWANA

OTHER LANGUAGES : ENGLISH, ZULU

HEALTH : GOOD

DRIVERS LICENSE : CODE B (08)

ACADEMIC QUALIFICATIONS

LAST SCHOOL ATTENDED : TEBOGWANA COMPREHENSIVE

HIGHEST GRADE PASSED : 12 (MATRIC)

SUBJECTS PASSED : ENGLISH, SETSWANA, LIFE ORIENTATION

: PHSICAL SCIENCES, LIFE SCIENCES

: MATHEMATICS, ACCOUNTING

YEAR COMPLETED : 2009

TERTIARY QUALIFICATIONS

INTISTUTION : ROSEBANK COLLEGE

COURSE : DIPLOMA IN PROGRAMMING

MODULES DONE : ANALYTICAL TECHNIQUES,ENDUSER COMPUTING A, PROGRAMMING LOGIC & DESIGN(intro), PROGRAMMING 101,BUSINESS COMMUNICATION, PROGRAMMING LOGIC &DESIGN(intermediate), BUSINESS INFORMATION SYSTEM,ENDUSER COMPUTING B,PROGRAMMING 102,IT PROJECT MANAGEMENT, PROGRAMMING 201,DATABASE (intro), SYSTEM ANALYSIS & DESIGN,PROGRAMMING 202, WEB DEVELOPMENT, WORK INTERGRATED LEARNING, DATABASE (intermediate)

YEAR GRADUATED : 2012

INTERESTS

READING

LISTENING TO MUSIC

PLAYING MIND GAMES

SKILLS

GOOD COMMUNICATION SKILLS

COMPUTER LITERATE

INTERPERSONAL SKILLS

ATTRIBUTES

PUNCTUAL

DESCIPLINED

SELF MOTIVATED

OPEN MINDED

FRIENDLY

WORK EXPERIENCE

EMPLOYER : DEPARTMENT OF SOCIAL DEVELOPMENT

POSITION : I.C.T TECHNICIAN (intern)

PERIOD : 03 JUNE 2013 TILL 30 MAY 2014

DUTIES:

oSUPPORT USERS IN A MIXED OPERATING SYSTEM ENVIRONMENT, SUCH AS WINDOWS XP, VISTA, WIN 7,WIN 8 AND ACTIVE DIRECTORY 2003. MAINTAIN AND SET-UP EMAIL, INTERNET AND INTRANET.

oTO PROVIDE DAY-TO-DAY SUPPORT FIRST LINE SUPPORT TO USERS.

oSOLID KNOWLEDGE OF AD, TCP/IP, ALSO OF ANTI-VIRUS PRODUCTS. PROVIDE OVERALL LAN CONNECTIVITY AND TECHNICAL SUPPORT.

oIN DEPTH KNOWLEDGE OF I.T POLICIES AND PROCEDURES.

oPERFORM HARDWARE AND SOFTWARE INSTALLATION, CONFIGURATION, MAINTENANCE AND UPGRADE.

oPERFORMING ROUTINE AUDITS OF SYSTEMS AND SOFTWARE.

oENSURE PROPER CONTROL ARE IN PLACE FOR EFFECTIVE UTILIZATION OF ICT SERVICES.

oPROVIDING SUPPORT TO CLIENTS/USER AT SITES ON DAILY BASIS, ENSURING THAT THE NETWORK IS UP AND RUNNING.

oAPPLYING OPERATING SYSTEM UPDATES, PATCHES, ANTI-VIRUS AND CONFIGURATION CHANGES. PROVIDE 3G SUPPORT TO USERS.

oPROVIDE ADVICE AND SUPPORT TO END USERS ON THE USE OF IT EQUIPMENT TO SUPPORT OPERATIONAL TASKS .KNOWLEDGE AND EXPOSURE TO BAS, PERSAL AND SAP SYSTEMS ALSO INSTALLATION.

oADDING,REMOVING OR UPDATING USER ACCOUNTS INFORMATION, RESETTING PASSWORD & ETC ON AD

oBE RESPONSIBLE FOR ANY OTHER WORK OR PROJECTS AS REQUESTED BY SENIOR

oPROVIDE OUT –OF –OFFICE SUPPORT SITES(CULLINAN,MAMELODI,SOSHANGUVE,PRETORIA NORTH,MABOPANE,GA-RANKUWA,BRONKOHORSPRUIT,REGION,INSTITUTION & COURTS)

REFERENCES

NAME

CONTACTS

OCCUPATION

Mr. NTSHABELE

012-***-****

VICE PRINCIPAL(tebogwana comprehensive)

Mr. MOKOENA

012-***-****

H.O.D(rosebank college)

Mr. MOTOMA

079-***-****

TECHNICIAN (social development)



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