Customer Service Administrative Assistant

KEVIN CONKLIN

**** ******** ***** *******, ** N*R 1Z5 519-***-****

PROFESSIONAL PROFILE

10+ years Administrative/customer service/switch board experience

Proficient computer skills: MS Office (Word, Excel, PowerPoint), internet, email and typing 50 wpm

Proven skills in providing customer service including: defining customer needs, providing information and direction, and addressing customer concerns in a respectful manner

Strong communication and interpersonal skills, demonstrating sensitivity towards clients and co-workers

RELEVANT EXPERIENCE

Administrative

Operated a 15 line switchboard and efficiently handled up to 400 calls per day

Maintained log books for parking lots, staff attendance, and visitor logs

Manned front desk, directed customers to appropriate departments and effectively dealt with their concerns

Developed and organized staff directory for quick contact reference

Obtained customer information and completed demographic information for statistical purposes

Collated files and maintained filing systems, performed file audits to ensure quality standards

Coordinated schedules and made appointments for managerial staff

Maintained petty cash and made bank deposits

Completed purchase orders and maintained accounts payable

Additional

Conducted interviews for prospective new hires

Conducted employee exit interviews to collect information and develop continuous improvement processes

Performed reference checks for potential job candidates

Developed instructional manual for operation of switchboard

WORK HISTORY

CHICAGO LIGHTHOUSE, Chicago, IL

Switchboard Operator/Administrative Assistant 1996 – 2010

EDUCATION

Social Work Program

University of Windsor, Windsor, ON 2013 – Present

High School Diploma

J. Sterling Morton East, Cicero, IL 1989 – 1993

REFERENCES AVAILABLE ON REQUEST

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