Customer Service High School
Resume:
Kimberly L. Cole
Glenn Heights, TX 75154
972-***-****-cell
***************@*****.***
OBJECTIVE AND SUMMARY
I desire a challenging career within a growing company where I might utilize my Service/Administrative skills and allow growth opportunities. I am highly skilled in understanding customer needs and providing quality service. I possess strong skills in planning, organizing, and managing multiple tasks. I have the ability to learn new business software and able to adapt to new changes and initiatives. I have over 15 years of experience in which I've utilized my excellent verbal and written communication skills.
TECHNICAL SKILLS
Windows NT, 2000, and XP
Internet Explorer 5, Netscape
MS Office 2007, 2010
CarePlanner Web
Blue-chip
Optimed
HBSS
Blue Star
FEP
Rbyak
OSS
OCS
Citrix
CitiLink
Military Data Systems (secured)
Word
Excel
Access
PROFESSIONAL EXPERIENCE
CSC/HealthMarkets (The Computer Merchant)
Support Services North Richland Hills, TX
02/25-present
Thoroughly familiar with the company’s line of insurance products and coverage options. Helping customers evaluate and judge the merits of various plans to help them select the most appropriate type of coverage for their unique individual needs.
Describe the benefits and coverage associated with different types of health care plans and describe exclusions and non-covered treatment approaches. This involves interpreting the terms of individual policies and offering suggestions for consumers on how to go about comparing different covered treatment options.
Provide information about co-pay levels for seeking medical care outside the covered network. Additionally, customers might have questions with regard to deductibles, co-pays and insurance payments as they relate to different forms of care.
Charged with answering questions with regard to premium payment and billing. This might include explaining statements, helping customers understand various pieces of insurance paperwork and answering questions with regard to insurance premium payments. Also be responsible for helping a customer troubleshoot specific financial issues and directing them to the most appropriate people within the organization.
YRC Freight
Administration (casual) Irving, TX 06/21/2014-present
Performs routine clerical assignments in accordance with established procedures and under specific instruction.
Performs money-related functions including preparation of bank deposits and driver collect bills to assure positive cash flow for the facility and corporation.
OS&D, claims assistance, cashiering and customer service duties as required.
Ensures incoming and outgoing shipments are correct, including paperwork, tracking and expediting shipments.
Handles hazardous material breakouts, bills-of-lading, manifests and all other related shipping and receiving documents to ensure accuracy, and government compliance. Compiles data for routine reports, as directed.
Operates routine office equipment such as calculators, copy machines, fax machines, PC, etc.
Posts information to records, prepares invoices and sort and distributes mail.
Perform various assignments in accordance with established procedures and under general instruction.
Enters a variety of business and statistical source data in PC or mainframe.
Processes documents and operates document imaging equipment.
Coordinates customer requests with the dispatcher for proper service expedition. Composes and edits general correspondence, reports, etc.
Answers telephone calls and properly routes customer issues to correct area for resolution.
Texas Army National Guard/United Stated Army Reserves
Human Resources Specialist/Administrative Specialist Dallas, TX
01/2005-Present
Prepares and processes recommendations for awards and decorations and arrange for awards ceremony.
Prepares, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries.
Prepares and monitors requests for promotions and makes arrangements for promotion ceremonies, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for soldiers on local promotion standing lists.
Prepares and monitors requests for reductions, transfers and discharges.
Prepares and monitors requests for military and special pay programs, personnel accounting and strength management identification cards and tags, leave, and passes, line of duty determination, MILPER data and information management, orders for temporary duty and travel, personnel processing, personnel Security Clearances, training and reassignment, retention,, transition processing, legal, meal cards, training soldier support file, and unit administration.
Evaluates personnel qualifications for special assignment.
Prepares and processes requests for transfer or reassignment.
Processes centralized and decentralized promotions and reduction actions.
Processes classification or reclassification actions.
Prepares orders and requests for orders.
Prepares and maintains officer and enlisted personnel records.
Prepares and reviews personnel casualty documents.
Monitors suspense actions.
Initiates, monitors, processes personnel evaluations.
Transfers records. Process’ personnel for separation and retirement.
Process and execute Personnel Service Center SIDPERS level procedures and actions.
Process applications for OCS, warrant officer flight training, or other training.
Process recommendations for awards and decorations.
Process bars to reenlistment, suspension of favorable personnel actions.
Initiates action for passports and visas.
Education
NAVARRO COLLEGE Waxahachie, TX 01/2011-05/2014
SKYLINE HIGH SCHOOL Dallas, TX 05/1986-06/1990
High School Diploma
References Available Upon Request
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