Quality Assurance Customer Service

Tatyana S. Galperson

*** *. **. ******* **** Lombard, IL 60148 630-***-**** cell **********@*****.***

OBJECTIVE

To obtain a position as a Sr. Quality Assurance Engineer building upon my experience and education for a company in need of a person with strong analytical and problem solving abilities.

SUMMARY OF QUALIFICATIONS

Over 17 years of QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.

ISTQB Certified

Certified Scrum Master

Adept at using both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object, and regression

Develop use cases, user interface specifications, and user requirement specification documents.

Liaise with developers, business analysts, and user representatives in application design and document reviews.

Superior analytical, troubleshooting, communication and presentation skill.

Working with different methodologies – Waterfall, Agile

Familiar with CMS (Content Management System)

Good understanding of QA methodology and Software Development Life Cycle (SDLC)

PROFESSIONAL EXPERIENCE

Grant Thornton LLP Oak Brook Terrace, IL December 2007 - Present

Senior Quality Assurance Test Analyst

Assist in ensuring that the common testing approach is followed throughout the Development and Application Management groups – ensuring that products are not released to production until it has been fully tested

Coordinate test team resources to achieve project testing goals

Manage testing environments in compliance with established quality principles

Managing testing effort and project deliverables within the established commitments, ensuring quality, performance and conformance with established specifications

Assist in the execution of all quality assurance efforts for Development – utilizing testing and development resources as appropriate

Analyze business requirements and incident reports for testability

Develop QA test plans that clearly map to and account for defined business requirements

Plan, coordinate and schedule test coverage to provide high value during the product release process

Design, establish and execute test strategies and plans in accordance with a common testing approach

Create test conditions and cases for automation, load and performance testing using Microsoft Visual Studio 2010 and Microsoft Test Manager 2010

Good understanding of Database Management System like SQL Server

Create Document Library and Reports in Microsoft Windows SharePoint Services 2.0

Performed testing in virtual environment as Azure and Sky Tape

Selecting and estimated User Stories for Agile Sprints

Testing mobile applications

Managing offshore team up to 5 people

Deloitte and Touché Deerfield, IL April 2001 - December 2007

Senior Quality Assurance Test Analyst

Lead the team of testing the application based on Access 2000.

Designated primary tester of tax web-based application using Oracle/SQL databases.

Scheduling for preparation and execution of test plans using MS Project by assigning tasks to team member

Verify and analyze automation test results.

Conducted distribution and installation tests of product's new release.

Noted requirements for testability.

Participating in meetings with Business Analysts and developers to discuss requirements, enhancements and release schedules

Created and supported QA process for given project

Communicated the QA process, time/resources needed to Project management

Train other team members, combined individual team members Reports

Created test approach for release, followed Project Plan milestones

Managing offshore team up to 3 people

Created function libraries in QTP

Davidson - Uphoff Westmont, IL January 1997 - March 2001

Accountant/ QA Tester

Provide black box testing of client-server Visual Manufacturing accounting application for Windows 95/98/NT.

Emphasized testing of several modules including Inventory, Billing, Accounts Payable and Accounts Receivable, Balance Sheet, Printing (Labels, Envelopes, Financial Statements).

The application was based on Visual Basic and MS Access. Wrote test documentation including test plan, test design, test suites, test cases.

Participate in all stages of Software Development Life Cycle. Enter defects in the Custom (Lotus Notes) Bug Tracking database.

Hyatt at University Village Hotel Chicago, IL June 1995 - December 1996

Accountant

Provided computerized accounting utilizing Windows applications including Great Plains Dynamics C/S+, MS Excel, Quicken, Quick Books Pro, MS Access, MS Word, etc.

Responsibilities included preparation of various financial reports and financial data.

The Inn at University Village Hotel Chicago, IL April 1994 - June 1995

Reservation Manager

Worked with reservations computer system to make individual and group reservations. Responsible for electronic transactions and reservations. Prepared weekly and monthly room forecast report. Assisted with customer service to insure client’s satisfaction.

City Electrical Company Azerbaijan June 1977 - December 1991

Electrical Engineer/Inspector

Inspected electrical systems of government facilities. Responsible for work safety and injury prevention in these facilities. Inspected transformers and other electrical equipment.

TECHNICAL SKILLS

Windows 2000/NT4.0/XP Great Plains Dynamics C/S+ Lotus 1-2-3 MS Office 95/97/2000/XP Lotus Notes 4.5 Internet Explorer 3.0, 4.0, 5.0 Netscape Navigator 4.0, 5.0 Power Track 5.0 QuickBooks Pro Dbase Visual Manufacturing Test Director 8.0 Rational Tools-ReqPro and Clear Quest SQL

Visual Basic Application Visio Vmare TD QTP .NET technology MS SharePoint MS Visual Studio 2013 Team Foundational Services 2013. MS Test Manager2013, SharePoint 2010i Azure

Languishes

SQL, XML, HTML, DHTML, C, C++, ASP, Java, J2EE, Visual Basic

EDUCATION

Triton College River Grove, IL

Associate in Accounting, 1995

Major Concentration in Computer Science, 1995

Azizbekov Institute of Petroleum Chemistry Azerbaijan

Bachelor of Science in Electrical Engineering, 1976

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