Customer Service Technician

Francis Daconta

** ******** ***

East Islip, NY *1730

631-***-**** • ********@*****.***

SUMMARY

Electronic Technician with extensive experience in assembly; installation, repair and maintenance of electric/electronic systems and components.

Skilled at use of equipment and methods used for the installation, repair, maintenance of systems and components.

Computer Literate-efficiently perform managerial and administrative support tasks.

SKILLS

Installation – Installing equipment, machines, wiring, or programs to meet specifications.

Repair – Skilled in the utilization of electronic test equipment, including; Isolation transformer, Power Supply, VOM, Digital Millimeter, Oscilloscope, Signal Generators, Soldering workstation and other specialized test equipment.

Troubleshooting – Stage by stage and half split fault Isolation methods to determining causes of circuit and system failure.

Soldering – PCB, through hole and surface mount repair and rework. Cable and prototype fabrication.

Documentation – proficient with technical documentation including; service manuals, schematics, wiring diagrams, exploded diagrams, drawings, part lists, bill of materials, and blueprints.

OSHA Safety Standards and Practices.

Knowledge of National Electrical Codes and installation practices.

TIA/EIA Wiring Standards and installation practices.

EXPERIENCE

Assistant Plant Manager – Wolo Mfg. Corp., Deer Park NY, 3/2013 – 7/2015

Managing facility operations used in the production and distribution of aftermarket automotive, motorcycle, marine and industrial audio and visual signaling devices. Responsible for product development, quality, repair, rework, and technical support operations.

Production Supervisor – Protex International Corp., Bohemia NY, 3/2008 – 9/2011

Planned, directed, and coordinated, the resources used in the manufacture of mechanical and electronic, power and security product lines. Managed assembly line operations including planning; production, workflow, quality, equipment maintenance, RMA repair, safety and technical training.

Service Technician – Grace Plumbing Services Inc., Chandler AZ 6/2003 – 9/2007

Install and repair the water, waste disposal, drainage, and gas systems in residential, commercial and industrial buildings. Repair and replacement of plumbing fixtures, bathtubs, sink’s, showers, toilets and appliances such as dishwashers, waste disposers, water heaters and evaporative coolers.

Customer Service Engineer 1 – Diebold Inc., Phoenix AZ, 8/2001 – 10/2002

Install, repair and maintain mechanical and electronic security products for the banking and finance industry. I specialized in the installation and configuration of biometric access control systems, and access to and repair of security chests.

Electronic Technician – Tempe School District No.3, Tempe, AZ, 6/1996 – 2/2001

Utilized electronic test equipment, including; isolation transformer, power supply, VOM, digital millimeter, oscilloscope, cap and coil analyzer, transistor and FET tester, signal generators and soldering workstation to repair electronic equipment to component level. Performed; installation, maintenance, upgrade and repair of various audiovisual, audio, video, personal computer systems, and plant systems including PA, RF head end & distribution systems, PBX, voice mail, and Ethernet Networks. Knowledge of National Electric Code and installation practices. Design specifications of data and video networks. Knowledge of test equipment, and traffic monitoring devices, used for analysis of Local and Wide Area Networks (WAN &LANs). Knowledge of skills to diagnose and troubleshoot network devices & cabling structure in accordance with Telecommunications Industry Association’s commercial building telecommunications wiring standards and the Electronic Industries Association (TIA /EIA) wiring standards.

EDUCATION

University of Phoenix, Phoenix, Arizona 1/2001-3/2002

BSIT Program - Earned 67 credits toward bachelor’s degree in Information Technology.

Allen Tel Certification Training Course, Phoenix, Arizona 11/2000

Certification - Training course on the installation of structured connectivity products.

Hubble Premise Wiring, Phoenix, Arizona 4/1999

Certification - Contractor training program

IBM PC Technical Coordinator Training Course, Jericho, New York 7/1987

Certification

Apple Service Certification Course, Charlotte, North Carolina 10/1986

Certification

Grumman Data Systems Institute, Woodbury, New York 11/84 - 2/86

Vocational - Received diploma for 660 hours of study in electronic technology program

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