Customer Service Sales

Results-focused and dedicated administrative professional driven to add value by providing excellent customer service, solid contributions to organizational goals, and cultivation of a strong company image. Eager to offer 20+ years of experience toward maximizing a top employer’s success.

Administrative Coordination

Facilities Management

Marketing/Event Planning

Meeting Coordination

Expense Reports

Travel Arrangements

Situational Fluency

Process Documentation

Human Resources

Maximizing Productivity

Attention to Detail

Managing Multiple Projects

Personnel Evaluations

MS Outlook

Vendor Management

Word, Excel, Powerpoint

Confidentiality

Publisher

Implemented process for converting a branch office to virtual home office work sites across multi-state regions.

Delivered targeted feedback and cost-effective recommendations on all areas related to office operations in the states in the west and TOLA regions.

Executed and interfaced among customers at marketing events, lunch and learns, product road-shows, and user groups to ensure needs were being met, questions were being answered, and sales collateral was distributed appropriately. Events I planned ranged in attendance from seven to 500.

Utilized broad scope of industry knowledge toward cultivating a strong company image.

Met and/or exceeded objectives by providing prompt, attentive services within a fast-paced sales operation.

Earned an EPIC (empowered, performance-driven, innovative, culture) Award which highlighted outstanding customer service as demonstrated by cost-savings, organizational efficiency, and a positive attitude.

Regional Administrative Services Manager

Compuware Corporation, Detroit, Michigan

November, 1989 – March, 2015

Strategically steer high-volume office operations of two regional software sales organizations via forward-thinking implementations of systems, policies, and procedures.

Lead resourceful communications between remote employees and key employees at corporate.

Achieve maximum expense control and productivity by cost-effectively monitoring office activities.

Recruit, train, and manage top-performing administrators which includes partnering with internal recruiters and human resources.

Direct and disseminate status of on-going projects and reports to meet the goals and objectives of the company.

Trusted and effective resource for employees, peers, and managers.

Called upon to proof-read/edit newsletters prior to release and a national website prior to launch

Associate Degree in Business Administration from Oklahoma State University, Stillwater, Oklahoma

214-***-**** – cell 972-***-**** – home

LinkedIn: www.linkedin.com/in/jackietmccown

E-Mail: ***********@*****.*** - Twitter: @jackiemccwn

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