Customer Service Software

Hernan Camilo Agudelo

**-** ***** **, *** *A, Jamaica, NY 11432 1-347-***-**** ******.***********@*****.***

Objective

I am a talented software programmer. Based on my skills and experience I would be a great addition to your team. I have been working with ASP.NET for most of my career.

I am well versed in C# Visual Basic language and Database Development. I have also worked with SQL server for five years and have great experience with it. I have ample knowledge related to the computer hardware, computer repair, maintenance, and software reinstallation. It would be a great opportunity if given a chance to work for you.

Skills

Project Management Process Coordination Project Scheduling

System Design Software Development Web Development

Requirements Analysis Testing/QA/Support Problem Analysis & Solving

Experienced in ASP.NET, Visual Basic, C#, HTML, JavaScript, JQuery, Ajax, SQL Server, Oracle, Visual Studio, Microsoft Windows Family, MVC, OOP, Linq, ADO,

Web Services, IIS, Crystal Report, Entity framework

Professional Experience

Global Innovation Technology SAS

06/2014- Present

.Net Developer(Freelancer)

Contribute to create web application using ASP.NET framework 4.5, using C# and Sql server 2008, create tables, views and store procedures.

Designing and planning changes in project.

Create reports using Crystal report and reporting services, import data from files like csv, Excel and plain text.

Export data to Excel, Word, plain text or csv using framework tools like ACH files and different structures customized.

Global Innovation Technology SAS

Co-Founder

06/2010-06/2014

.Net Developer

Designed, developed, implemented and maintained Case Manager application as business agent for managing cases assigned by financial institutes for client relations.

Introduced methodologies and best practices that enhanced product definition, release processes and customization of applications to user needs.

Designed, created, tested and debugged SARC (Sistema de análisis de riesgo crediticio – Credit Risk System Analysis). This application calculates and analyzes risk and behavior according to preset parameters of each financial client in order to generate segmentation.

Customized software development, database management during testing and production periods, expertise use of Team Foundation Server (TFS) and Visual Studio, application development in ASP.NET, Visual Basic and C#, and development by phases.

Designed, developed and implemented KronosWeb. This internal application allows administration, inventory, external client payroll, in house, tracking of petty cash.

Expertise in Agile software development.

Contributed software engineering expertise in the development of products through the software life cycle from requirements definition through successful deployment.

Created strategy and managed each project assuring to timely meet goals.

Facilitated customization of systems by encouraging software engineering team to adopt emerging standards for software application development architecture and tools.

MAKROPOINT S.A.

2009-2010

Leading Technician

Repaired hardware, reinstalled operating systems, installed software, consulted, computer maintenance, customer service, information recovery.

CELULAR SUN 3 S.A.

2008-2009

Level 1 Technician

Repaired mobile company equipment, updated software and made general repairs.

SERVITEL MFC

2004-2008

Programming and repairing technician of telephonic equipment

Repaired, maintained, and programmed telephonic equipment, fax and central telephonic centers.

Education & Credentials

IT Talent Learning solutions (Microsoft Partner Gold learning)

Courses

Development Data Acces

6367. Introduction to Object Oriented Programming

10263. Developing Windows Communication Foundation Solutions with Microsoft Visual Studio 2010

10264. Developing Web Applications with Microsoft Visual Studio 2010

10267. Introduction to Web Development with Microsoft Visual Studio 2010

Universidad católica de Colombia

Five semesters of Electronic engineering and telecommunications.

Escuela colombiana de carreras industriales

Two semesters of Industrial electronics.

Colegio cooperativo del magisterio de Cundinamarca

Academic High School

Fluent in Spanish.

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