Phlebotomist/Processor

Shawna D. Willis

***** ****** ****** *****

Wildomar, CA 92595

(951) 228- 8570

Education

Bourne Manor Skilled Nursing Facility- Certified Nursing Assistant

Upper Cape Technical School- Phlebotomy Course

Lake Park Administration- Ancillary Coding Course

US Colleges San Marcos- Certified Phlebotomy Course

Employment History

3 years Bourne Manor Skilled Nursing and Rehab facility- Bourne, MA- CNA

2 years C-Laboratory- Hyannis, MA- phlebotomist and specimen processor

9 years Intermountain Healthcare- St. George, UT- Clinical Lab assistant/ Supervisor

1 year Laboratory Corporation of America- North County, CA- Phlebotomy Supervisor

Clinical Experience

Proficient in all aspects of performing phlebotomy on patients varying from ages 0 to 102, which include capillary punctures and venipunctures

Participated in 8 years of World Senior Games and numerous health fairs

Skilled at executing bedside testing such as throat cultures, TB skin tests, PT/INR's, glucoses, and Ionized calcium’s

Capable of processing and plating microbiology specimens and recognizing required incubations

Efficient at processing samples for analytical testing

Experienced with performing EKG's on pre-operative patients

Proficient at specimen processing which includes but is not limited to; minor testing such as HCG urines, rapid streps, helicobacter pylori's, monospot's, and UA dipsticks

Specialized training in ER to start IV's

Supervisor and Training Experience

Selected to complete annual phlebotomy and point of care competency testing

Assisted in new hire training for both hospital campuses

Supervised student phlebotomists at community health fairs and World Senior Games for 8 years

Recruited to train staff on new Lab Application Programs

Established and maintained excellent lines of communication with co-workers, doctors, office staff, and nurses

Maintained the position of a Healing Connections Champion for 5 years

Supervised 30 plus employees for the following locations of the hospitals; Inpatient, Outpatient, ICU, and Emergency Room

Represented the laboratory for the following improvement teams; Phlebotomy Guidance Council, Lobby Steering Committee, Stroke Certification Team, Patient Engagement Team

Contributed to the following protocol/process' for the facilities; Code Stroke Team, Mass Transfusion Team, Trauma 1 Team, and ICU Minimum Blood Collection Team

Attended 5 Leadership Development Institute Lectures hosted by The Studer Group

Clerical Experience

Efficient and accurate patient registration skills using Tandem and LCM which consists of inputting new patient information and insurances

Exceptional test ordering capabilities using LCM and MYSIS SunQuest

Memorization of test codes, knowledge of tests that need clarification and utilization of resources when researching uncommon test that are requested by physicians

Complete understanding of Medical Necessity and limited coverage testing through Medicare and the importance of obtaining advanced beneficiary notices

Knowledge of HMO insurances with regards to IPA's

I worked for Intermountain Healthcare for 9 years and LabCorp for a year, in that time I earned the respect of my fellow co-workers and supervisors by performing my job well and always going above and beyond expectations. I can expertly handle difficult/stressful/chaotic situations with grace, a calm demeanor, and professionalism. I let my performance show that I truly enjoy working for laboratory and have always ready and willing to learn new aspects of the department. My dedication to providing extraordinary patient care is a top priority and that passion shows in everything I do at work. I possess the organizational skills to complete every task with efficiency and precision. My experience in the ER, Newborn ICU, Operating room, ICU, Medical Oncology, etc. has taught me invaluable skills and life lessons. I know how to be a leader as well as a member of a team and I feel like I would make a wonderful addition to your organization.

Shawna D. Willis

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