Customer Service Manager
Resume:
ANNA-RITA PELUSO
****.******@*****.***
Career Objectives
Seeking a position that will enable me to utilize my skills within the service industry
Employment History
2013-Present Jones New York Toronto, ON
Full Time Senior Key Holder
Coaching staff on store on customer service emphasizing on the importance of client rapport, corporate guidelines, procedure and protocol. Supervising staff and assisting with closing transactions. Responsible for opening/ closing.
2013-2013 Winners/ HomeSense Vaughan, ON
Assistant Manager of Customer Service
Manages in-store operations, which include customer service, recruiting and interviewing, hiring, training and Associate development. Overseas the efficient operation of key areas such as service areas (front line, fitting rooms, and jewellery) and maintenance functions. Assists in managing truck receipt, processing of merchandise, merchandising standards and presentation. Models WMI values and ensure the values are embedded in the daily interactions with Associates and Customers.
2011-2013 Laura Canada Toronto, ON
Salesfloor leader
Coaching staff on store on customer service emphasizing on the importance of client rapport, corporate guidelines, procedure and protocol. Supervising staff and assisting with closing transactions.
2008-2011 Bombay & Company Toronto, ON
Assistant Manager
Payroll, Prepared financial figures for the District Manager ensuring that sales and profits achieved, Supervised and coached staff, Set-up deliveries, Confirmed staff hours daily, Writing out the source which prepared the staff with goal of the day and important sale events happening for the day, Conducting price changes for the promotions and providing superior customer service.
2008 Inter Realty Cancun, Mexico
Real Estate Agent
Leasing and selling homes, lots and condominiums.
2007-2008 Electrical Sureste Cancun, Mexico
Family Business
Promoting sales of electrical fixtures to industry, Hotels, commercial buildings, restaurants, sub-divisions, recreational facilities.
2005-2006 Freelance Human Resources Los Cabos, Mexico
Self Employed
Recruited English Teachers for the hotel industry to upgrade staff’s ability to communicate with tourists.
1999-2004 Seville Place Apartments Mcallen, Texas
Property Manager
Managed 150 units, leasing, prepared binding legal contracts, evictions,
supervision of office staff, maintenance, and cleaning crew, background checks, rent roll.
1998 Self Employed Cancun, Mexico
Creating and selling ceramic art.
1992-1997 El Instituto Anglo del Caribe, S.C. (Private pre-school)Cancun, Mexico
Teacher
English teacher for Junior and Senior Kindergarten acted as English coordinator.
1990-1991 Bosque de Caribe (International Language School) Cancun. Mexico
Teacher
Teaching English to the Hotel staff.
1988-1992 Viajes Martiz de Mexico Cancun, Mexico
Operations Manager
Planning inspection trips that lead to Incentive Programs and Seminars.
1986-1988 Cancun Holidays Cancun, Mexico
Head Representative
Head Representative for Canadian companies: Adventure Tours, Alba Tours, PS Holidays. Job entailed confirming hotel manifest, preparing arrivals/departures, visiting passengers and preparing weekly reports.
1978-1986 CIBC – Commerce Court Head Office Toronto, ON
Various responsibilities including:
1. Manager in Foreign Exchange Department (1984-1986): Job entailed encoding foreign exchange contracts and preparing contracts to enter our computer system.
2. Settlement Clerk (1983-1984): Job entailed entering information of foreign exchange deals into our computer system
3. Brokerage Clerk- Supervisor (1980-1983): Job entailed issuing and receiving payments from companies as well as banks. To ensure supervision and delegate.
4. Investigation Clerk (1979-1980): Job entailed investigation problems which arose in our foreign transactions.
5. Typist (1978-1979): typing out foreign exchange contracts
Education
1995 McGraw Hill/Interamericana Cancun, Mexico
The English Colloqu
Working with new material and techniques and applying to pre-school
1989 Site University of Incentive Travel Las Vegas, Nevada
Seminar – Incentive Travel
1988 La Secretaria de Turismo Cancun, Mexico
Seminar- Incentive Travel
1985 International Flight Attendants Agency Toronto, ON
Flight Attendant Training
1985 Canadian Imperial Bank of Commerce Learning Centre Toronto, ON
Interviewing and Counselling Modules
Money Marketing Movements
Supervisor Procedures
1979-1982 Seneca College Toronto, ON
Early Childhood Education
1974-1978 Bloor Collegiate Toronto, ON
Completed up to grade XIII
Languages
Fluent in Spanish, Italian and English
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