Customer Service Sales

SUMMARY

Effective communicator skilled in working in fast-paced environments. Trustworthy and ethical in all work related assignments. Detail oriented, resourceful, and able to multi-task effectively.

PROFESSIONAL EXPERIENCE

Baystate Medical Center Springfield, MA

Sales Associate- Gift Shops 2012 - Present

Ensure great customer service by assisting in location, availability and selection of merchandise. Maintain store selling floor, fitting rooms, visual displays, presentation and conditions. Assist in daily store recovery, before, during or after store opening hours. Promote current sales and promotions to customers, including pricing of merchandise. Adhere to company policies, procedures, and loss prevention practices. Complete sales transactions and maintain proper accountability at registers. Process merchandise returns and exchanges courteously and under company guidelines. Support all management, leads and sales team at all times.

Personally delivered flowers to patients that were delayed during the order process to ensure on-time delivery

Provided updated merchandise selections to improve sales

Set up displays to be more appealing to customers

Thing5, LLC Springfield, MA

General Reservation Agent 2012 – 2012

Handled incoming reservation calls. Made and cancelled reservations. Answered questions on rates, hotel facilities, services, and special promotions. Processed credit card payments.

Located hotels that met the guests’ traveling needs

Interacted with hotels across the country on bookings

Managed telephone contacts, correspondence, and customer complaints

Pottery Barn Holyoke, MA

Sales Associate 2011 – 2012

Utilized effective selling techniques to provide a unique experience for customers by meeting and anticipating their needs. Assisted customers with the decorating of their homes and offered ideas to assist with their decorating tasks. Provided in-depth product knowledge in a fast-paced, specialty retail environment.

Received an award for outstanding customer service

Sold additional items to customers by suggesting additional items to build multiple sales

Walmart Chicopee, MA

Sales Associate 2010 – 2011

Maintained visual merchandising standards consistent with company brand strategies. Partnered with management team on the implementation of monthly visual directives. Supported the store management team to achieve financial and operational objectives.

Provided remarkable customer service

Ensured proper labeling and pricing on merchandise

Stavros Springfield, MA

Personal Care Assistant 2005 – 2009

Supplied direct care in the home of the elderly and persons with disabilities. Provided personal assistance to persons in home and in community settings. Completed tasks related to basic personal care, hygiene, housekeeping and health maintenance.

Accompanied clients to doctor’s appointments

Maintained positive working relationships with clients and families

EDUCATION

Teleproduction Technology Courses. Springfield Technical Community College, Springfield, MA. 2004-2006.

Diploma. High School of Commerce, Springfield, MA. 2004.

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