Customer Service Technician

Summary

Highlights

Accomplishments

Experience

Rohan Williams

*** **** ******* **, ****** City FL 33844

Cell: 302-***-****

******@*****.***

Enthusiastic Technician seeking to benefit an IT Department with complex technical knowledge and strong leadership skills.

Versatile Installation with expertise in troubleshooting, diagnostics and customer service. Desires a Senior Installation Technician position.

Telecommunications field installations

Telecommunications field service

Software installation and configuration

Fiber distribution

Cisco routers and switches

Microsoft OpenOffice

Supporting IP Telephony

Analysis and problem solving

Windows XP/Vista

Excellent classroom management

Motivating students

Innovative lesson planning

Performance assessments

FiOS installation

FiOS trouble shooting

FiOS instructing

Adtran router

Avaya systems

Juniper installation

VSAT

Instructor/Trainer

Exfo PPM 350 meter

Spirent Tech-X Flex meter

Lesson Planning:

Introduced new learning methods to ensure total comprehension for all students. Developed new learning center for reading assistance.Training: Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.

Completed training on-time and under-budget.

Leaded technician a major network installation and upgrade project. Omnikron March 2015 to Current

Instructor

Woodland Hills, CA

Instructing student on the fundamental installation and repair of FiOS,Pole climbing and basic installation of telephony .

Insight Global January 2015 to March 2015

Installation and maintenance service technician

Vienna, VA

Installed and repaired customer telephone and special service lines from the central office to the customers residents.

netview September 2012 to January 2015

Lead I.T engineer

Charlotte, NC

Installed Cisco systems and removing Avaya systems, including pulling wire, device termination and Professional Courses and Certifications

mounting back boxes.

Verizon August 1990 to July 2011

FiOS service technician

Wilmington, DE

Installing optical service,providing phone,Internet and cable services to business and residential customers.

Verizon Inc. Tech 2015

certification: Instructor: Fios

Leesburg, VA

Introduction to fiber

Fiber optics safety

FiOS clean-test-clean-connect principles

Testing fiber using Expo PPM 350

Cross connecting fiber in hub

Connecting fiber at terminal

How to properly mount an Optical Network Terminal (ONT) How to activate an O NT.

Conquest Tech. Services 2012

certification: Network Technician

Columbia, MD

Installing Cisco routers

Repairing none working parts to Cisco router

Consoling in Cisco router to configure

Installing I.P phones

Reposition Bogen system

Repositing VSAT

rRe-position cable modem/DSL

Removing Avaya systems

Verizon Tech. school 2005

certified: Fiber Optic service

Valley Forge, PA, USA

Fiber safety

Handling fiber

Fiber fusion splicing

Fiber cleaning

Fiber connecting

metering fiber for quality

Installing Optical Network Terminal

Activating Optical Network Terminal

Verizon Inc. Tech. School 1993

Certification: Telephony Installation and Maintainance Valley Forge, PA

Installing Plain Old Telephone Service (POTS)

Taking quality dial tone from facility to customer Repairing any fault found in the facility impeding dialtone

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