Customer Service Management

*** ********* **** **

Hot Springs, AR *****

cell 501-***-****

******@*****.***

Jim Clowers

Experience

Current Employer

March 2013-Todays date

Area Agency on Aging West Central Arkansas

Network Support Specialist

Esxi Vmware-5 virtual server farm admin

Server 2008 R2 Active Directory, Bomgar

Backup & Disaster Recovery, Replibit

100 end users and all workstations support

Nov. 2010-Feb. 2013

Allied Technology Group

Little Rock, AR 501-***-****

IT Help Desk Analyst

Connectwise utilization, RDP, BOMGAR

Jan 26th 2009-Oct 10th 2010

IT Assistant - Malvern, AR

Sykes Enterprises, Incorporated

1601 HWY 270 W

River Park Plaza

Malvern, AR 72105

Computer networking

PBX/telephony voip support with AVAYA

Building a call center experience.

Exchange Server

Active Directory management

Helpdesk for 400 seat call center

Sharepoint Admin

Ghost Imaging

IT Asset Inventory Management & Control

2009 Jan-2002–Central Arkansas Dev Co. Benton, AR

Computer Support-IT professional

LAN/WAN management

Analog & Digital phone support

Application support

Complete computing specialist

Helpdesk for 12 county area agency

I’m also a licensed inactive realtor in the state of Arkansas

2002-1997 -St. Joseph’s Regional Health Center

Hot Springs, AR

Integration Engineer

IBM AS/400 Mainframe support

Network data analyst

Unix support/AIX custom interface

Helpdesk for 1500 employee hospital

Education

Associates of Applied Science in Information Technology

Garland Co. Community College

Degree work finished in 1995. graduated with a 3.67 GPA

Phi Theta Kappa Honor Society.

I recently obtained my REALTORS license, for the state of Arkansas.

18+ years applied experience in the technology field

REFERENCES

Terry Malone owner Broker of Cobblestone Realty 501-***-****

Ray Knapp. 501-***-**** friend

Doug Campbell Allied Technology Group 501-***-****

Further Experience

• Microsoft Windows Server 2003/2008/2012 and Windows 7

• VMware ESX/VSphere 5

• Citrix XenApp and thin clients

• Microsoft Exchange

• Microsoft WSUS

• Microsoft SharePoint Services

• In-depth Intel-based Server and PC technology knowledge

• TCP/IP, WINS, DNS, and DHCP services

• Avaya & Nortel PBX telephony administration

Recognition

Outstanding Customer Service Award March 2015

Outstanding Customer Service Award June 2015

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