Customer Service Quality Control

SANDRA E. GIBB

****Montano Avenue 352-***-**** (mobile)

Spring Hill, FL 34609 **********@*****.***

SUMMARY:

I am looking for a new opportunity to utilize my background in providing excellent customer service. Skilled in all aspects of quality control process and procedures. Consistently looking for best practice improvement. Excellent written and oral skills.

PROFESSIONAL EXPERIENCE:

1995 – 2007 Interconnect Cable Technologies Corporation, Brooksville, Florida Mechanical Assembler and Quality Control Tester

Responsible for assembling network connection cables.

Provided final quality control inspection of products prior to shipping to end customer.

Attended courses on quality control best practice and soldering techniques.

Awarded employee of the month for November 1995. 1994 – 1995 Hoover and Strong, Richmond, Virginia

Jewelry Setting Assembler

Responsible for setting up jewelry manufacturing machines.

Provided inspection of manufacturing dies prior to jewelry assembly.

Submitted weekly reports to management regarding manufacturing quality control.

1984 – 1994 Massachusetts Computer Corporation, Westford, Massachusetts Senior Electrical Assembler

Assembled and tested computer chassis.

Created internal quality control testing process.

Supervised, trained, and mentored new employees to ensure best practice process was followed.

Won various employee awards during my tenure.

1981 -- 1984 Tabor Corporation, Westford, Massachusetts Electrical Assembler,

Responsible for electro mechanical assembly of micro-computer floppy disc drives.

Operated a Hewlett Packard 85C laser test equipment to ensure disc drive accuracy.

Conducted analysis of failed disc drives to determine root cause.

Provided weekly production reports to senior management. Sandra E. Gibb Page 2

1977 -- 1981 Alexander’s Supermarket, Lowell, Massachusetts Deli Clerk

Duties included all aspects of deli counter customer service.

Responsible for closing deli and department clean-up.

Provided customer feedback to management for product requests and complaints.

Won various employee awards for providing a high level of customer service. EDUCATION: Bachelor of Science -- Criminal Justice, Spanish Minor University of Massachusetts – Lowell, Massachusetts

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